ServiceNow Developer

Added: 9/20/2021

REF: 14534

Contract: Permanent

Location: Tinton Falls, New Jersey, United States

We are recruiting for a ServiceNow Developer in partnership with a world leading Enterprise Information Management organization. Our client is deploying a new ServiceNow Customer Service Management (CSM) instance that will be a strengthening of multiple ticketing systems. This is a full-time position responsible for the implementation of Virtual Agent and Knowledge Base.

Expectations:

  • Working with business stakeholders to define and implement:
    • ServiceNow Knowledge Base that includes the multiple taxonomies necessary to ensure customers get to information promptly
    • ServiceNow Virtual Agent to simplify a complex product and service offering into an efficient customer experience
  • Lead the assessment and implementation of ServiceNow upgrades

Requirements:

  • A bachelor’s degree, college diploma or equivalent software development experience
  • 7+ years’ experience on the ServiceNow platform evolving and configuring:
    • ITSM
    • Customer Service Management (CSM)
    • Virtual Agent
    • Knowledge Base
  • Substantial development experience working with MySQL, Microsoft SQL and/or Oracle PL-SQL
  • Extensive experience working with API’s / Web Services (RESTful and SOAP)

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