Location: United States, United States
Role: ServiceNow Business process consultant
Length contract: 6 months
ServiceNow Business process consultant will be responsible for working directly with clients in developing implementation strategy and overall design for relevant module like ITBM, ITAM, GRC etc.
The BPC will focus primarily on processes and the best way to leverage the respective ServiceNow module to fulfil the client’s needs and support best practices
Roles and Responsibilities
- Driving ITBM/ITAM/GRC specific process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
- Assisting in development of project charter, project plans and enablement training of the client
- Understanding client business processes and employee service needs and working with the client to demonstrate how ServiceNow ITBM/ITAM/GRC will support these processes
- Provide guidance to the client and to ServiceNow technical resources in the implementation of the to/be processes. Advise on all things functional and operationally related to ServiceNow ITBM/ITAM/GRC implementation projects
- Identifying areas of ITBM/ITAM/GRC process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
- Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their ITBM/ITAM/GRC processes
- Conduct Discovery workshops and serve as functional lead throughout the lifecycle of engagements
- Managing and communicating ITBM/ITAM/GRC process and business requirements ensuring that the proposed solutions meet the customer's expectations
- Up to 50% travel annually, driven by customer needs and internal meetings
- 5 - 10 years of relevant ITBM/ITAM/GRC experience with progressively higher levels of responsibility. Ultimate candidate would be in a Generalist role with varied industry experience.
- 2+ years of ServiceNow ITBM/ITAM/GRC tool experience and adept with various OOB features, workflows and integrations Project based experience, preferably in ITBM/ITAM/GRC technology.
- Experience with ITBM/ITAM/GRC ticketing systems or centralized ITBM/ITAM/GRC Service Center organizational structure.
- Proven experience in defining and deploying 'to be' ITBM/ITAM/GRC processes and in identifying solutions from a people, process, and technology perspective
Complete the form below to apply for the ServiceNow Business process consultant - SecOps role: