ServiceNow Architects

Added: 12/23/2021

REF: 16129

Contract: Contract

Location: San Jose, California, United States

Job Description:

Required Qualifications

· Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments

· Knowledge of ITIL, minimum Foundation level, ideally higher.

· Additional experience in the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.

· Proficient understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

· Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.

· Experience implementing systems using the Agile/Scrum methodology

· Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)

· Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while helping in solving business processes and/or technical problems.

· Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity

· Proven team player and team builder

· Ownership, accountability, and attention to detail in all work efforts

· Maturity, professionalism, and judgment; ability to excel with minimum supervision

· Commitment to customer satisfaction and supports our brand promise.

· Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Preferred Qualifications

· Degree or equivalent, preferably in Computer Science or Information Technology,

· 10+ years working on the ServiceNow platform and 10+ years of Industry experience

· ServiceNow Certified Application Developer

· ITIL Foundations Certification

Key Areas of Responsibility

· Assist in the Pre-Sales process with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems

· Serve as primary technical point-of-contact for projects and as the face of the development team to the customer

· Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices

· Understand customer requirements, translate to solutions, and communicate to clients

· Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of the solution; may perform a portion of development on Stories that cannot be delegated

· Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client

· Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges

· Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices

· Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available

· Perform research into technology partner or other vendor solutions in context of client requirements for integration

· Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements

· Provide mentorship and guidance to other members of the team

· Other duties and responsibilities as assigned

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