ServiceNow Administrator- Discovery

Added: 11/29/2021

REF: 16897

Contract: Contract

Location: New York, United States

Role

Alldus is currently searching for a Senior ServiceNow Administrator with experience in working with Discovery. This person is responsible for the maintenance of the stability and usability of the ServiceNow Platform. This role is a Remote- Contract to hire role open to US citizens and Green card holders. The Administrator will work along side the admin team to perform the application maintenance-which including- Problem and incident management with a focus on Discovery and Instance Security.

Responsibilities

  • In charge of all Discovery schedules and associated Discovery configurations
  • Resolves Assists program manager in driving ServiceNow upgrade planning and execution
  • issues within the module
  • Works with technical SMEs on module issues to gorm a resolution and process compliance
  • Performs routine maintenance including performance monitoring and error identification/ remediation
  • Supports platform integrations

 

Requirements

  • Strong technical background and knowledge of ServiceNow
  • Experience in 3rd party integrations
  • Strong comprehension of agile methodologies
  • Knowledge and experience in requirements documentation, test case writing, story acceptance criteria, and technical functional design
  • ITIL Foundations Certification recommended
  • Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas

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