ServiceNow Service Mapping Developer

Added: 3/22/2022

REF: 19319

Contract: Contract

Location: United States, United States

  • BS/BA degree related to Information Technology and 5+ years relevant IT experience (or equivalent combination of education and experience) 

  • Comfortable and competent interacting with technical SMEs and stakeholders to acquire information, validation, and feedback. 

  • Advanced experience with SN service mapping (new/custom patterns) and impact assessment rules on more recent versions of the platform. 

  • Experience implementing and maintaining SN event management and related experience with CMDB binding. 

  • Familiarity configuring and using SN MID servers. 

  • Knowledge and/or experience with Linux, Windows, and SQL commands necessary to build out applicable patterns. 

  • Familiarity with web application development to help you know how to traverse those layers in service map patterns. 

  • Proactively resourceful to research answers/solutions on the internet when technical SME delays occur.  Not content waiting on others. 

  • Strong diagnostic and troubleshooting skills to figure things out when not working as planned. 

  • Collaborative to work with other ITOM developers in parallel towards a shared goal. 

  • Accountability to own and deliver the work assigned to you according to the timeline. 

  • Highly effective teamwork and collaboration skills in a matrixed organization 

  • Strong people interaction skills regardless of audience.  Able to communicate and listen well with business and technical people, regardless of title, with good self-awareness. 

  • Strong analytical and organizational skills 

  • Attention to detail; a high bar for quality results 

  • Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization 

  • Strong written and verbal communication skills. 

  • Must physically reside in the US during the contract, and for at least 3 of 5 years immediately beforehand.  This will enable the resource to acquire and maintain a Public Trust clearance. 


  • Knowledge of and/or experience working with Oracle databases and/or Oracle enterprise applications. 

  • ServiceNow Certified Implementation Specialist: Service Mapping 

  • ServiceNow Certified Implementation Specialist: Event Management 

  • ServiceNow Certified Implementation Specialist: Discovery 

  • Experience using SN scripting languages (i.e. JavaScript) 

  • Self-motivated to keep learning more about the ServiceNow platform, capabilities and best practices and apply/share them with teammates   

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