Customer Support Consultant

Added: 3/24/2022

REF: 19842

Contract: Permanent

Location: United Kingdom, United Kingdom

Managed Service - Customer Support Consultant


Alldus are actively seeking a self-motivated individual with the experience to deliver the best possible outcomes for our client's Managed Service customers. You will continue to learn and gain accreditations on the ServiceNow platform, providing a trusted service as you shape your career path towards becoming the best in the industry.

 

Your Responsibilities
 

  • Provide first class customer service to internal and external customers.
  • Own and manage incidents and requests through to quality resolution, including full lifecycle documentation, action planning and timely follow up.
  • Provide technical solutions aligned with best practice
  • Work as a team to ensure continuous service quality across all managed service customers.
  • Be a trusted advisor on alternative options, risks, and impacts where needed.
  • Identify opportunities to provide additional value to our customers
  • Create and share knowledge

 

Your Skills and Experience

 

  • Proven experience within technical customer support.
  • Knowledge of ServiceNow, ideally supporting customers working on ServiceNow platforms.
  • Good analytic skills, ability to prioritise tasks
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment.
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
  • Ability to effectively communicate with all levels of the organisation.
  • Ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
  • Knowledge of ITIL standard methodologies

 

Preferred Qualifications & Experience

  • ITIL Foundation certified.
  • Certified ServiceNow System Administrator.
  • Knowledge of JavaScript, HTML, CSS and good web design practices.
  • Experience of working in Public Sector organisations.
  • DBS check essential, SC clearance preferred.

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