Managed Service Technical Consultant

Managed Service Technical Consultant

What we need

Alldus is seeking a self-motivated individual with the experience to deliver the best possible outcomes for our managed service customers. You will continue to learn and gain accreditations on the ServiceNow platform, providing a trusted service as you shape your career path towards becoming the best in the industry.

Your Responsibilities

• Provide first class customer service to internal and external customers.
• Development of minor enhancements customer ServiceNow environments adhering to recognised and agree development lifecycle methodologies.
• Lead customer enhancement review meetings to establish and scope out work to be released within the given development cycle.
• Provide advice on alternative options, risks, and the associated impact to the business and technical architecture.
• Conduct meetings and calls with process owners to sign-off requirements, discuss changes and ensure appropriate testing
• Identify opportunities and provide additional value to customers and work closely with account management to progress.
• Agree and provide ongoing platform maintenance to customer environments including patching, cloning and family upgrades.
• Work to support the entire managed service team for success including ticket management, platform maintenance and addressing skills gaps.

Your Skills and Experience

• Proven experience as a key technical resource on medium to large ServiceNow platforms with excellent customer communication skills.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment.
• Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
• Knowledge of disciplined software release build/deploy processes such as SIM methodology.
• Knowledge of integrating with internal and external applications and systems.
• Ability to effectively communicate with all levels of the organisation.
• Ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery.
• Thorough understanding of ITIL processes, such as Incident, Problem, Configuration Management, Problem and Event Management.

Preferred Qualifications & Experience

• ITIL Foundation certified.
• Certified ServiceNow System Administrator.
• Certified ITSM, ITBM, CSM and ITOM Implementation Specialist.
• ServiceNow Deliver Accreditations.
• Applicable IT related certifications.
• Knowledge of JavaScript, HTML, CSS and good web design practices.
• Knowledge or experience of Agile or SCRUM.
• Experience in design and build of web services integrations.
• Experience of working in Public Sector organisations.
• DBS check essential, SC clearance preferred.