Business System Analyst

Added: 19/03/2020

REF: 2183

Contract: Permanent

Location: New York, United States

My client is the leading workforce analytics platform provider to the Global 2000.  The largest companies in the world use our AI platform – Talent Data Exchange (TDX) – to design their workforce precisely right.  


Position Title: Business Systems Analyst

Position Description

The Business Systems Analyst serves as the functional expert to the TDX platform, working closely with the development team to support the execution of the product roadmap through activities like requirements definition, testing, release management and product feature documentation/training.


  • Facilitate discussions to elicit functional and technical requirements from stakeholders
  • Formalize business and technical requirements in a SMART, testable format
  • Work with developers to supplement requirement definition in consideration of technology constraints
  • Act as the subject matter expert to clarify developer inquiries during the development phase and provide on-going expertise to Customer Success and Account Management
  • Develop acceptance testing criteria
  • Lead UAT efforts before release
  • Create release notes in coordination with the development team
  • Coordinate and lead release checkouts
  • Formalize product feature documentation
  • Use JIRA ticketing system, prioritize and follow up to ensure bug closure and completion
  • Maintain knowledge repository of product documentation and FAQs on Confluence


  • At least 3+ years of experience in a Business Systems Analyst role within SaaS environment
  • Strong experience in a software development environment
  • Proven experience with use case diagrams and process flow creation
  • Exceptional written and verbal communications skills are a must as documentation and discussion facilitation are a core part of the role
  • Strong analytical and problem-solving skills
  • Experience managing multiple projects and demands with various priorities and deadlines
  • Experience in product support in a professional setting strongly preferred
  • Experience with Jira or Confluence tools
  • Familiarity with contingent workforce, services procurement or human resources is a bonus

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