ServiceNow Engineer

Added: 5/24/2022

REF: 22286

Contract: Contract

Location: London, Greater London, United Kingdom

Alldus International are working with a leading financial services client who are looking to engage an experienced ServiceNow Engineer; you'll take the lead in providing stable and reliable ServiceNow based services. We are looking for someone who can find root cause of non-performant services, create and maintain monitoring and alerting systems. The majority of support and software development focuses on optimizing existing systems, eliminating / mitigating production outages, and reducing work through automation. In this environment, you'll take the lead on relevant projects, supported by an organization that values team work, collaboration, and mentorship you need to learn and grow. As an SRE, you'll be focused on improving and enhancing reliability and availability of production applications and systems.

 

Responsibilities

  • Troubleshoot major incidents, facilitate blameless post-mortems and ensure non-recurrence of incidents through action-oriented problem resolution of ServiceNow platform and application issues.
  • Design, code, test, and deliver software to automate manual operational tasks, ultimately to improve availability and stability of ServiceNow services.
  • Analyze ServiceNow Database and system performance issues and provide solutions to improve Service availability.
  • Find root cause of non-performant services, create and maintain monitoring and alerting systems for all ServiceNow Services.
  • Engage with development team throughout software development life cycle and help maintain a reliable and stable ServiceNow platform.

 

Qualifications

  • 5+ years of software engineering experience, with a Bachelor's degree or equivalent experience.
  • Excellent debugging and trouble shooting skills of ServiceNow services or other highly-complex systems or applications
  • Experience supporting ServiceNow Platform or other enterprise products and services for internal or external clients.
  • Hands-on experience with agile development, test automation, workflow automation, and Monitoring dashboard design which can be applied to the ServiceNow platform.
  • Working knowledge of infrastructure components, e.g. routers, load balancers, container systems, compute, storage, and networks.
  • ServiceNow Certification; CSA or higher is desired

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