ServiceNow Engineer

Added: 5/20/2022

REF: 22416

Contract: Contract

Location: New York, United States

I am currently seeking a ServiceNow Engineer. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.

*Fully Remote*

Responsibilities

  • Troubleshoot major incidents, facilitate blameless post-mortems and ensure non-recurrence of incidents through action-oriented problem resolution of ServiceNow platform and application issues.
  • Design, code, test, and deliver software to automate manual operational tasks, ultimately to improve availability and stability of ServiceNow services.
  • Work with ServiceNow Technical Consultants/Developers to explain the requirements and ensure development is according to specified functional requirements (Functional Lifecycle Testing) .
  • Find root cause of non-performant services, create and maintain monitoring and alerting systems for all ServiceNow Services.

Qualifications

  • 5+ years of software engineering experience, with a Bachelor's degree or equivalent experience.
  • Excellent debugging and trouble shooting skills of ServiceNow services or other highly-complex systems or applications
  • Experience supporting ServiceNow Platform or other enterprise products and services for internal or external clients.
  • Experience with agile development, test automation, workflow automation, and Monitoring dashboard design which can be applied to the ServiceNow platform.
  • ServiceNow Certification; CSA or higher is desired

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