Managed Development Consultant

Added: 5/24/2022

REF: 22430

Contract: Permanent

Location: London, Greater London, United Kingdom

Alldus International have partnered with a leading UK Elite ServiceNow Partner who are a team of highly skilled and experienced ServiceNow professionals. Due to continued growth and new project wins we are actively looking to MDS Consultants. You will be part of a great team of technically minded professionals with a passion for ServiceNow, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with clients to help them deliver exceptional service.

The role

You will have a passion for technology and enjoy working with internal teams and customers to develop solutions to a wide variety of business problems. You are a real ServiceNow enthusiast and advocate, and want to continue to develop your skills and certifications as you build on your existing experience.


Required skills and experience:

  • Experience of performing a technical role within the ServiceNow eco-system
  • Experience of administrating one or more ServiceNow instances
  • Experience in configuring, customising and creating integrations on the ServiceNow platform are desirable
  • A track record of delivering quality work to defined timescales to different stakeholders
  • Good communicator and approachable with good written English skills
  • Ability to effectively communicate with non-technical people about requirements, technical problems and identifying potential solutions
  • Experience of scripting and debugging in one or more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow
  • Knowledge of multiple ServiceNow applications across the platform - ITSM and more
  • Understanding of Service Management best practice – ITIL
  • Adept and providing and delivering feedback
  • Delivering work using agile methodologies
  • Able to take responsibility for own learning and demonstrate examples where this has been done
  • ServiceNow CSA certification would be beneficial, but is not essential


Responsibilities (not limited to):

  • Delivering solutions which contain high quality ServiceNow code and development
  • Ensuring your work delivered adheres to industry best practice standards
  • Devising and scoping solutions to customer requirements
  • Work closely with engagement managers and customers to deliver in an agile methodology
  • Providing functional and technical skills to document and configure customer requirements
  • Delivering high quality ServiceNow code and customisation
  • Maintaining a high level of documentation for coding/customisation
  • Devising solutions to predicted problems and evaluating options
  • Combining all elements of the ServiceNow design and testing its performance
  • Increasing application operating efficiency and adapting to new requirements as required
  • Assisting with system testing and UAT
  • Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of:
    • ITIL best practice
    • ServiceNow best practice
    • Industry trends and use of SN
  • Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio
  • Sharing of best practices and knowledge with colleagues
  • Where required perform demonstrations of work developed

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