ServiceNow Consultant - ITSM

Added: 7/1/2022

REF: 22760

Contract: Contract

Location: Allentown, Pennsylvania, United States

We are currently seeking a ServiceNow Consultant. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.

*Fully Remote*

Responsibilities include:

• Working with ServiceNow Technical Architects/Developers to explain the requirements and ensure development is according to specified functional requirements (Functional Lifecycle Testing)

• Hands on experience on writing the process documents, process flows and Functional Requirements Specification documents

• Asking probing questions to understand and clarify requirements

• Feasibility analysis of customer requirements

• Confirm whether the requirements will result into Configurations or Customizations

• Suggesting on Best Practices related to Configurations or Customizations

• Suggesting best ways for achieving required functionality (and alternates if needed)

• Prepare, review, then finalize detailed documentation on functional specifications

• Validate/Test the functionalities during / or after completion of development

• Maintain a synchronized interface with business users and other key stakeholders and continuously updating them with progression

• Lead system validation and UAT efforts with client

• Communicating articulate solutions in a concise manner and maintaining the ability to perform demonstrations in front of customer

3+ years experience with ServiceNow ITSM required

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