ServiceNow BA - ITBM/ITSM

Added: 7/1/2022

REF: 22762

Contract: Contract

Location: California, United States

ServiceNow Business Analyst/Business Process Consultant
Technical Competency (Required)

  • Experience as a Senior Technical Lead / Architect / Business Analyst.
  • Experienced in  ITIL Process Definition, Integration Solutions, Architecture level configurations
  • Experienced in leading at least a couple of  Implementation projects in ITSM and ITBM areas and one complete Implementation lifecycle for ServiceNow
  • Experience in ServiceNow custom application design and development
  • Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
  • Experience on ITSM migration / consolidations
  • Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
  • Mentor and share technical knowledge/guidance to team.
  • Design technical solutions based on customer requirements and convert to functional requirements.
  • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
  • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
  • Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.
  • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
  • 2+ years experience working with2+ years experience working with ITBM (preferred), ITSM (required) and ITOM (required).

Behavioral competency (required)

  • Handles customer meetings and provide weekly/monthly reports for customer as well as management.
  • Strong abilities to manage conflicts that may arise with customers and/or internal stakeholders
Good to Haves: 
  • Evaluate the tool stability and performance and provide recommendations
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).
  • Review, and do proactive analyze and resolve application issues as needed.
  • Define and document best practices and strategies regarding application deployment and infrastructure maintenance

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