ServiceNow BA - ITBM/ITSM

ServiceNow Business Analyst/Business Process Consultant
Technical Competency (Required)

• Experience as a Senior Technical Lead / Architect / Business Analyst.
• Experienced in  ITIL Process Definition, Integration Solutions, Architecture level configurations
• Experienced in leading at least a couple of  Implementation projects in ITSM and ITBM areas and one complete Implementation lifecycle for ServiceNow
• Experience in ServiceNow custom application design and development
• Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
• Experience on ITSM migration / consolidations
• Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
• Mentor and share technical knowledge/guidance to team.
• Design technical solutions based on customer requirements and convert to functional requirements.
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• 2+ years experience working with2+ years experience working with ITBM (preferred), ITSM (required) and ITOM (required).

Behavioral competency (required)

• Handles customer meetings and provide weekly/monthly reports for customer as well as management.
• Strong abilities to manage conflicts that may arise with customers and/or internal stakeholders

• Evaluate the tool stability and performance and provide recommendations
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).
• Review, and do proactive analyze and resolve application issues as needed.
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance