ServiceNow Business Analyst

Alldus International have partnered with a Global ServiceNow Partner who are looking to recruit a ServiceNow Business Analyst.

With a network of offices, our client works with small start-ups to large multinationals across a wide array of industry sectors.  

The Business Analyst is a key member of the ServiceNow project delivery team and is responsible for defining and managing the business requirements for ServiceNow solutions. You will demonstrate deep understanding of the business / functional requirements and a foundational knowledge of ServiceNow to effectively convey the message from project stakeholders to solution architects and developers.  The role will support both pre-sales and delivery, helping to design and implement solutions based on the ServiceNow platform and will be leading a small team of developers/testers and/or a workstream using your project management experience to drive a successful outcome.

Role Responsibilities

• Support the technical delivery of transformation projects based on the ServiceNow platform.
• Manage both onshore and offshore resources, and be responsible for the key elements of Design, Build, Test and Implementation activities.
• Fulfil SCRUM master role as part of an Agile delivery methodology.
• Lead project workstream(s) ensuring compliance with standards and frameworks, validate scope, resource and financial models.
• Manage workstream delivery to time, budget and quality.
• Manage and oversee workstream risks, issues and client reporting, supporting Delivery Lead.
• Ensuring traceability mapping of business requirements through the project lifecycle.
• Translating and simplifying requirements for technical developers through user stories.
• Drive the design and review of test cases, including the use of automated testing framework.
• Build role specific training material for the configured functionality.
• Provide technical input into the sales cycle including solutioning, estimating, creating and presenting client proposals. This will include opportunities in ITSM, ITOM, SecOps, GRC, HR, and CSM
• Provide guidance to junior programme resources and assist in growing and strengthening the practice capability.
• Help to develop service offerings underpinned by the ServiceNow platform, working with cross functional teams both within the UK and globally.

Ideally you will have:

• Business analysis experience in technology enabled service management transformations (ServiceNow preferred but any complimentary technology also considered e.g. HPSM/Remedy)
• Experience of working with Agile SDLC methodologies 
• Project management experience implementing technology enabled service management workstreams (ServiceNow preferred but any complimentary technology also considered e.g. HPSM/Remedy)
• Business Analyst certification e.g. IIBA, BCS
• SCRUM Master certification
• PRINCE 2 Foundation, or equivalent
• Experience of leading offshore development teams
• Experience of ServiceNow products other than ITSM e.g. SecOps, ITOM, HR, CSM, GRC
• Experience of project management and agile tools (ITBM, MS Project, JIRA, Confluence, SharePoint)
• Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives
• Can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
• Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

Desirable experience

• Consulting / professional services experience
• Pre-sales experience for ServiceNow solutions including responses to RFIs, RFPs and client facing presentations
• IT Operating Model design experience
• ITIL Foundation certification (V3 or V4 preferred)
• ServiceNow Certified System Administrator
• The ability to build deep and lasting relationships with clients and team members