ServiceNow Delivery Lead

Added: 5/31/2022

REF: 22796

Contract: Permanent

Location: London, Greater London, United Kingdom

Alldus International have partnered with a Global ServiceNow Partner who are looking to recruit a ServiceNow Delivery Lead.

With a network of offices, our client works with small start-ups to large multinationals across a wide array of industry sectors.  

As a ServiceNow Delivery Lead you will lead and manage the end to end delivery of ServiceNow based solutions for clients, supported by a team of Solution Architects, Business Analysts, Developers and Testers.  You will manage individual projects to time, quality and budget, using your ServiceNow expertise and your project management experience to drive a successful outcome.

 

Role Responsibilities:

  • Define, manage and deliver complex technology delivery projects based on the ServiceNow platform.
  • Confirm project / programme scope along with accompanying resource and financial models.
  • Manage project deliveries to time, budget and quality
  • Manage and oversee project risks, issues and client reporting.
  • Operate as a trusted advisor to client stakeholders, up to and including CIO.
  • Challenge yourself to maintain your knowledge around the market segment, whilst developing technical breadth and depth of knowledge across numerous other areas.
  • Build deep and lasting relationships with clients and team members
  • Take a significant role in developing the capability of delivery teams, sharing knowledge and supporting the development of other team members.
  • Support the ServiceNow presales opportunity lifecycle.
  • Build constructive, working relationships with ServiceNow experts.
  • Contribute to the development and implementation of product roadmaps.
  • Ensure the project delivery team complies with standards and frameworks.
  • Operate as a member of the wider community, sharing knowledge across functions and building your personal network within the firm to help drive our Connected Consulting agenda.

 

Preferred experience:

  • A track record of delivering complex technology projects on time and on budget for large global organisations within different industries
  • 3+ years project management experience implementing technology enabled service management transformations (ServiceNow preferred but any complimentary technology also considered e.g. HPSM/Remedy)
  • 3+ years experience working with Agile SDLC methodologies
  • Demonstrable experience of managing multiple teams (onshore and offshore) of considerable size and breadth (15+ team members)
  • Demonstrable experience of managing and successfully delivering multiple projects with budgets of £0.5-£1M in size
  • Has an industry recognised project management qualification - Prince 2, APM Practitioner or Certified Scrum Master
  • ITIL Foundation Certification (V3 or V4 preferred)
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist (in at least 1 product suite)
  • Pre-sales experience for ServiceNow solutions including responses to RFIs, RFPs and client facing presentations
  • Experience of managing external vendors as key stakeholders in overall project delivery
  • Experience of project management and agile tools (ITBM, MS Project, JIRA, Confluence, SharePoint)
  • Strong leadership qualities and a passion for technology
  • Exceptional organisational skills – able to work without supervision
  • Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives
  • Can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
  • Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
  • Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals
  • Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

 

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