ServiceNow CMDB Admin

Added: 6/6/2022

REF: 22931

Contract: Contract

Location: Allentown, Pennsylvania, United States

ServiceNow Admin – CMDB

Duties & Responsibilities

  • Develop, create, and modify general ServiceNow applications and modules with low code / no code functionality.
  • Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc.
  • Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
  • Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
  • Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.)
  • Skillfully troubleshoot break/fix issues
  • Apply Agile software development practices for customizations to the platform and applications
  • Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc.
  • Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
  • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
  • Effectively manage and execute high level tasks assigned via "stories"
  • Support senior analysts through project(s) lifecycles
  • Manage personal workload against an often-demanding timeline
  • Communicates professionally and effectively verbally and in writing with business professionals and clients
  • Manage multiple projects concurrently
  • Work within a team environment to strive for Implementation Customer Satisfaction scores of 90% or better
  • Must be available during business hours for collaboration and other related calls which often require screensharing sessions

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