ServiceNow Architect

Company/Role Summary

Alldus are working with a global leader in financial services, providing advice and products to the world leading corporations, governments, wealthy individuals and institutions.  The successful applicant will join an experienced high-performing team to troubleshoot major incidents, automate manual operation tasks, find root causes, and provide solutions to improve stability.

Responsibilities

• Troubleshoot major incidents, facilitate blameless post-mortems, and ensure non-recurrence of incidents through action-oriented problem resolution of ServiceNow platform and application issues.
• Design, code, test, and deliver software to automate manual operational tasks, ultimately to improve availability and stability of ServiceNow services.
• Analyze ServiceNow Database and system performance issues and provide solutions to improve Service availability.
• Find root cause of non-performant services, create and maintain monitoring and alerting systems for all ServiceNow Services.
• Engage with development team throughout software development life cycle and help maintain a reliable and stable ServiceNow platform.

Requirements

• 5+ years of software engineering experience, with a bachelor’s degree or equivalent experience.
• Excellent debugging and trouble shooting skills of ServiceNow services or other highly complex systems or applications.
• Experience supporting ServiceNow Platform or other enterprise products and services for internal or external clients.
• Hands-on experience with agile development, test automation, workflow automation, and Monitoring dashboard design which can be applied to the ServiceNow platform.
• Working knowledge of infrastructure components, e.g., routers, load balancers, container systems, compute, storage, and networks.
• ServiceNow Certification; CSA or higher is desired