ServiceNow Architect

Added: 6/30/2022

REF: 23434

Contract: Contract

Location: Cambridge, Massachusetts, United States

Company/Role Summary

Alldus are working with a global leader in financial services, providing advice and products to the world leading corporations, governments, wealthy individuals and institutions.  The successful applicant will join an experienced high-performing team to troubleshoot major incidents, automate manual operation tasks, find root causes, and provide solutions to improve stability.


  • Troubleshoot major incidents, facilitate blameless post-mortems, and ensure non-recurrence of incidents through action-oriented problem resolution of ServiceNow platform and application issues.
  • Design, code, test, and deliver software to automate manual operational tasks, ultimately to improve availability and stability of ServiceNow services.
  • Analyze ServiceNow Database and system performance issues and provide solutions to improve Service availability.
  • Find root cause of non-performant services, create and maintain monitoring and alerting systems for all ServiceNow Services.
  • Engage with development team throughout software development life cycle and help maintain a reliable and stable ServiceNow platform.


  • 5+ years of software engineering experience, with a bachelor’s degree or equivalent experience.
  • Excellent debugging and trouble shooting skills of ServiceNow services or other highly complex systems or applications.
  • Experience supporting ServiceNow Platform or other enterprise products and services for internal or external clients.
  • Hands-on experience with agile development, test automation, workflow automation, and Monitoring dashboard design which can be applied to the ServiceNow platform.
  • Working knowledge of infrastructure components, e.g., routers, load balancers, container systems, compute, storage, and networks.
  • ServiceNow Certification; CSA or higher is desired

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