ServiceNow Service Mapping

Added: 7/19/2022

REF: 24429

Contract: Contract

Location: Allentown, Pennsylvania, United States

Company/Role Summary

Alldus are working with an industry leading manufacturing company who are looking to add a customer facing ServiceNow ITOM Developer to their team on-site.


  • Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
  • Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
  • Explain the offerings available with ServiceNow ITOM Suite as well as CMDB.
  • Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
  • Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
  • Apply Agile software development practices for customizations to the platform and applications
  • Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
  • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
  • Effectively manage and execute high level tasks assigned via 'stories'
  • Assists junior analysts through project(s) lifecycles
  • Manages work against an often-demanding timeline
  • Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
  • Flexible and can manage multiple projects concurrently



  • Minimum of 3+ years of Service Mapping experience required
  • No visa restrictions
  • Full time on-site position in Hershey, Pennsylvania  


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