ServiceNow Architect

Added: 7/21/2022

REF: 24551

Contract: Contract

Location: Detroit, MI, United States

We are currently seeking a ServiceNow Architect. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.

*Fully Remote*

Job Duties & Responsibilities:

  • Provision, administer and maintain the ServiceNow instance along with maintaining support processes
  • Participate and manage administrative efforts pertaining to modules, applications, and major releases of the Now platform and Service Portal
  • Support analyzing requirements, developing specifications and designing innovative solutions to business problems
  • Performs day to day support, administration, and maintenance of the ServiceNow platform Participate in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases
  • Manage upgrade planning and execution
  • Performs failure analysis and provides recommendations for continuous improvement Contributes to the strategic development of now platform customizations, as needed
  • Generate Reports and pull data based on request
  • Follow best practices and continuous improvement process to identify future upgrade issues and design considerations
  • Knowledge on configuring components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
  • Respond to technical issues in a professional and timely manner.
  • Understand and maintain integrations into the Now platform and offering solutions for any new ones as defined.
  • Work with the process/service owners to define the configuration management process and the necessary policies.
  • Customizing e-mail notification, ticket SLAs and form fields
  • Create workflows in support of business and technology processes.
  • Perform standard daily, weekly, monthly maintenance, and overall system health checks.
  • Staying up to date with the latest releases, product enhancements, and plugins.
  • Presenting new product developments to key stakeholders.
  • Perform standard system cloning from production to test environment.
  • Gaining new Knowledge about ServiceNow through self-motivated online learning and ServiceNow courses.


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