ServiceNow Technical Consultant

Added: 7/25/2022

REF: 24637

Contract: Contract

Location: Anchorage, Alaska, United States

 

A day in the life:

  • Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.
  • Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.
  • Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables.
  • Contribute on multiple Agile engagements, utilizing the methodology and tools to enhance project efficiency.
  • Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training.
  • Innovate and identify solutions that can be reused on future engagements.
  • Proactively keep ServiceNow skills current and contribute to thought leadership.

 

What you bring:

  • 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
  • Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
  • 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
  • Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
  • Experience working with Agile teams, methodologies, and tools in a virtual environment.
  • A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
  • A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

 

Certifications:

  • ServiceNow Certified Application Developer

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