ServiceNow Developer

Added: 8/12/2022

REF: 25436

Contract: Contract

Location: New York, United States

Our client are looking for a ServiceNow Developer with ITSM implementation experience who can work hybrid in New York City for a government contract position.


  • Provide maintenance and support for both out-of-the-box installation as well as internal customizations of the ITSM application.
  • Work with the organization to design, code, test and deploy new applications on the ServiceNow platform.
  • Stay current in knowledge of ServiceNow and respond to business needs and make recommendations for future processes.
  • Develop code, test, debug, maintain, modify, and install modules and programs.
  • Manage enhancement requests & updates to the existing platform
  • Provide continuous improvement and development on the ServiceNow platform
  • Document work throughout the SDLC process
  • Follow existing development internal and industry best practices.
  • Investigate and troubleshoot issues, document root cause analysis, and communicate with leadership on issues
  • Ensure modules, upgrades and new tools are designed, configured, tested, and maintained to meet/exceed functional specifications.
  • Ensure that updates are successfully migrated into production.
  • Manage issues regarding operations, including configuration, error messages, on-line transactions, system status and downtime procedures, etc.
  • Ensure end user satisfaction by providing maintenance, troubleshooting, and quickly resolving problems and advanced communications of new and enhanced functionality.
  • Will be the primary liaison with stakeholders throughout the organization.


  • 2+ years of ServiceNow ITSM implementation experience
  • CSA preferred
  • Must be based in NY or willing to relocate as the position is hybrid

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