ServiceNow Process Lead

Added: 9/12/2022

REF: 26914

Contract: Permanent

Location: New York, United States

Our client is a global law firm consistently ranked among the top firms in the world, seeking a ServiceNow Process Lead to join their dynamic team.

The success of their firm is determined by their commitment to hire and develop the very best and brightest, creating a team that provides clients with the highest quality of work and service. They are driven by their core values: respect, innovation and collaboration.

About The Role

As a ServiceNow Process Lead, you will be responsible for taking direction from the ServiceNow Development Manager to design, develop, implement and maintain any management approved application or solution within any ServiceNow module. Other key responsibilities include:
  • Designing and/or implementing ServiceNow modules based upon direction from management or a Senior ServiceNow Architect
  • Developing requirements and recommending, designing, developing, and testing solutions to improve support processes
  • Acting as a Subject Matter Expert for legacy apps, integrations, tables and forms; taking key role on repairs of legacy content with all developers and management
  • Working with management, Analysts, and Architects on new projects as directed by management in whatever capacity as required for that project
  • Customizing ServiceNow configurations, including custom scripts
About You

We’d love to hear from you if you:
  • Possess the ability to manage, organize and disseminate information effectively
  • Demonstrate excellent technology skills, including but not limited to Microsoft Windows, Office Professional, Interwoven, and Internet Explorer.
  • Display familiarity with standard concepts, practices, and procedures within the legal environment.
And have:
  • A Bachelor’s degree or a minimum of six (6) years of relevant experience
  • ITIL Foundation certification
  • One ServiceNow certification – Certified System Administrator (must be current)
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in comprehensive benefit program which includes:
  • Healthcare, life and disability insurance
  • A generous 401k plan
  • At least 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
  • Wellness programs (e.g. membership to HeadSpace, access to mental health services, well-being events, etc.)
  • Professional Development programs
  • Employee discounts
  • And more!

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