ServiceNow CSM Technical Consultant

Frankfurt, Rheinland-Pfalz

ServiceNow - Consultant

Contract

Our client, a global tech company, is hiring a ServiceNow Technical Consultant to join their team on a contract basis. The successful candidate will bring strong technical expertise in Customer Service Management (CSM), and will be comfortable working in fast-paced, dynamic environments.

Responsibilities

Implement and customize CSM capabilities including case types, Service Model Foundation and industry frameworks.
Develop and enhance user interfaces using UI Builder and Mobile App Builder.
Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow configurations and workflows.
Support integration with other systems and ensure alignment with industry best practices.
Participate in technical design reviews, testing, and documentation.

Skillset

Proven experience as a ServiceNow Technical Consultant, ideally in contract or project-based roles.
Hands-on experience with Retail Service Management modules within ServiceNow.
Strong knowledge of Customer Service Management (CSM): Case types, Service Model, Foundation and Industry framework.
Proficiency in UI Builder and Mobile App Builder on the ServiceNow platform.
Ability to work both independently and as part of a cross-functional team.
Excellent problem-solving and communication skills.
Experience working with ServiceNow Industry Solutions is a plus.
ServiceNow certifications related to CSM, App Engine or industry-specific modules.
Familiarity with NowCreate methodology is a bonus.