Roles & Responsibilities
- Maintain, configure, operate, implement, and extend our ServiceNow service management systems in an Agile environment.
- Acts as focal point for CSDM and CMDB processes and workflows to internal and external stakeholders.
- Responsible for promoting the ServiceNow CSDM and CMDB processes across the IT infrastructure
- Ensure the ServiceNow Configuration Management Database (CMDB) is optimized and up-to-date to allow for automations and workflows
- Define technical and procedural requirements in collaboration with various stakeholders. Design, test, and implement solutions that fit the needs of the stakeholders.
- Implement and manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework.
- Work with product and infrastructure teams globally to ensure their data is accurate and is continuously being updated and/or maintained.
- Lead workshops focused on ServiceNow CSDM/CMDB functionality and design.
- Continually research new CSDM/CMDB capabilities afforded by upcoming ServiceNow releases and make recommendations to implement them.
- Perform any additional duties as required
- Bachelor’s degree (or higher) required, preferably in Computer Science or MIS
- Strong ServiceNow knowledge and at least 6 years of experience in implementing ServiceNow solutions for CMDB, CSDM, Discovery, ITSM, ITOM, Integration Hub, portals & workflows.
- Strong knowledge of ServiceNow CMDB and table structure of the ServiceNow Platform
- 6 years of experience in IT service management
- Broad knowledge of IT infrastructure components
- Ability to adapt to a rapidly changing environment while maintaining work focus despite challenges or setbacks
- Ability to function autonomously while checking in with management regarding agreed upon strategic direction and work progress.
- Proven self-starter
- Systemic thinking
- Strong written and oral communication
- Able to set and committed to follow standards
- Team leadership with ability to motivate others
- ITIL V4 certification
- Certified ServiceNow Administrator
- Basic understanding of TOGAF
A leading consultancy is looking to expand their ServiceNow team with an experience ServiceNow Developer. This ServiceNow Developer position will require experience in implementing and customizing ServiceNow products.
The ideal candidate is an experienced hands-on ServiceNow Developer with knowledge and experience in Application creation, ServiceNow system administration, and scripting. This role requires a Secret Security Clearance.
- Minimum 2 years experience working with the ITSM module in ServiceNow.
- Minimum 2 years experience with ServiceNow Development.
- Bachelor’s degree.
- Process Improvement; build a process management system.
- ITSM + 1
- ServiceNow Admin Cert.
- ServiceNow Dev Cert.
- ServiceNow Implementation Specialist Cert.
We are seeking an experienced technology project manager to join our team. Whether you possess ServiceNow implementation experience or have a strong background in software project management and aspire to transition to a ServiceNow-focused career, this role is for you. You should have a passion for process and technology, excel in working with internal teams and clients to design solutions for diverse business challenges, and be adept at building strong relationships. You will be responsible for efficient project management, end-to-end project delivery, financial oversight, and building trust with our clients. Promoting project delivery best practices and ensuring successful, on-time, and on-budget project completion are central to this role.
Key Qualifications and Experience:
- Exceptional communication skills, consistently professional and approachable, with the ability to effectively communicate project goals, objectives, risks, issues, and timelines to team members, stakeholders, and clients.
- Outstanding organizational skills to maintain well-structured project plans, critical paths, schedules, and budgets.
- Leadership abilities to lead and motivate teams toward achieving project goals.
- Strong problem-solving skills and the capability to identify, address, and resolve project-related challenges.
- Effective time management to oversee both your own and the project team's schedules.
- Stress management skills to handle personal and team stress while ensuring project progress in the face of setbacks.
- Experience in delivering client-facing Agile projects.
- Proven project management experience in ITSM platforms or other software implementations like Salesforce, Zendesk, Oracle, SAP, MS Dynamics 365, BMC Remedy.
- Demonstrated ability to own client relationships, act as a trusted advisor, and exhibit commercial awareness.
- Proficiency in Project Management methodologies.
- ServiceNow implementation experience.
- Deep understanding of process design and improvement.
- Experience in a business analysis capacity to capture client requirements.
- Agile-based project management certification (e.g., Agile Certified Practitioner).
- SCRUM Master.
- ITIL (or another process best practice such as Six Sigma or COBIT).
- Agile Foundation or Practitioner.
- ServiceNow certifications.
Responsibilities (including but not limited to):
- Manage large-scale client-facing IT projects using the Agile methodology, from order receipt to handover to BAU support.
- Take ownership of client relationships, managing delivery engagements with senior client stakeholders and project teams.
- Lead project teams, allocate work, provide leadership and direction, and make timely decisions.
- Plan and execute projects throughout their entire lifecycle, from initiation to sign-off, including requirements capture, development, QA, client UAT, training, knowledge transfer, and deployment.
- Create resource plans, addressing resourcing conflicts across the delivery portfolio to match project budgets.
- Proactively mitigate project risks, address issues, and remove blockers, escalating to management when necessary.
- Lead and facilitate project meetings, workshops, and all Agile ceremonies.
- Collaborate with third-party Business Process Consultants and Business Analysts to scope project activities.
- Provide leadership and mentorship to project teams and colleagues, sharing best practices and knowledge.
- Prepare project highlights and financial reports for clients and internal use.
- Advocate for our professional services.
- Perform the SCRUM master role during sprint execution.
- Act as the customers' advocate within the organization, ensuring their feedback is heard and acted upon.
- Stay informed about industry trends in Service Management and developments in the ServiceNow platform.
Our client is a leading IT consulting and services firm that specializes in delivering innovative solutions and technology implementations to clients worldwide. We are committed to excellence, customer satisfaction, and the growth and development of our team members. As a trusted partner in the IT industry, our client offers exciting career opportunities for talented professionals.
- CSM Implementation Guidance: Utilize your in-depth knowledge of the ServiceNow CSM module and overall ServiceNow platform to guide the implementation process for our clients.
- Collaborate with project teams to provide technical direction, best practices, and insights to deliver effective CSM solutions.
- Solution Configuration: Take ownership of configuring the ServiceNow CSM module based on client requirements and industry best practices. Customize workflows, business rules, and integrations to tailor the solution to meet specific business needs.
- Requirements Analysis: Work closely with stakeholders and business analysts to gather and analyze customer service requirements. Translate business requirements into technical specifications for successful CSM implementations.
- Data Management and Integration: Ensure seamless integration of ServiceNow CSM with other applications and systems. Implement data management strategies to maintain data accuracy and consistency.
- Testing and Quality Assurance: Conduct thorough testing of the CSM solution to identify and address any issues or defects. Validate that the implementation aligns with business requirements and meets quality standards.
- User Training and Support: Provide training and support to end-users and client administrators on the usage and maintenance of the ServiceNow CSM module.
- Continuous Improvement: Stay up-to-date with the latest advancements in ServiceNow CSM and related technologies.
- Continuously improve your knowledge and skills to stay at the forefront of ServiceNow implementations.
- Proficiency in ServiceNow CSM configuration, workflows, and customizations.
- Solid understanding of IT Service Management (ITSM) and Customer Service Management (CSM) processes.
- Familiarity with ServiceNow APIs and integration methods.
- Analytical Thinking: Strong analytical and problem-solving skills to understand complex business requirements and translate them into technical solutions.
- Communication: Excellent communication skills, both written and verbal, to effectively interact with stakeholders and team members.
- Team Player: Ability to work collaboratively in a team environment, contributing to the success of the overall project.
We are a cutting-edge AI-powered Healthcare SaaS Data Company at the forefront of using real-world evidence and AI technology to empower healthcare professionals and institutions in making data-driven decisions. We leverage our expertise in healthcare study design, research methodologies, and Real World Data (RWD) analysis to transform the healthcare landscape. If you're passionate about revolutionizing healthcare through data science and AI, this is the place for you.
As a Data Scientist, you will play a pivotal role in advancing our mission to revolutionize healthcare decision-making by harnessing the power of AI and real-world evidence. You will work closely with cross-functional teams to develop innovative solutions that enable healthcare professionals to make informed decisions, improve patient outcomes, and enhance overall healthcare delivery.
- Data Analysis and Modeling:
- Collaborate with multidisciplinary teams to analyze complex healthcare data, including Claims Data and Electronic Medical Records (EMR) data, and apply advanced machine learning and statistical techniques to extract valuable insights.
- Healthcare Study Design:
- Design and execute healthcare studies, ensuring the selection of appropriate methodologies, data sources, and research strategies.
- Algorithm Development:
- Develop and implement machine learning algorithms to predict healthcare outcomes, identify trends, and support clinical decision-making.
- Data Visualization:
- Create clear and impactful data visualizations using Python Data Science stack (Pandas, Numpy, Matplotlib, Seaborn) to communicate findings effectively to both technical and non-technical stakeholders.
- Model Evaluation:
- Conduct rigorous evaluation of models and methodologies, ensuring their reliability and validity in real-world healthcare settings.
- Collaborate with cross-functional teams, including data engineers, software developers, and domain experts, to integrate data science solutions into our healthcare SaaS platform.
- Ph.D. in Data Science, Computer Science, Statistics, or a related field.
- 5+ years of experience in the Healthcare or Biotech industry.
- Strong background in healthcare study design and research methodologies.
- Proficiency in working with Real World Data, particularly Claims Data and/or EMR data.
- Expertise in Python Data Science stack, including Pandas, Numpy, Matplotlib, Seaborn, SciPy, and Scikit-Learn.
- Experience with machine learning and statistical modeling techniques.
- Strong problem-solving skills and the ability to work independently and collaboratively.
- Excellent communication skills to convey complex findings to both technical and non-technical audiences.
- Competitive salary and performance-based bonuses.
- Comprehensive healthcare coverage.
- Generous vacation and paid time off.
- Professional development opportunities.
- A collaborative and innovative work environment.
Join us and be part of a dynamic team that is shaping the future of healthcare with AI and real-world evidence. Apply now to contribute to groundbreaking solutions that make a meaningful impact on patient care and healthcare decision-making.
Start Date: 02-10-2023
Man days: till end of 2023 + extensions 2024
Remote: 3 days onsite in Brussels
Languages: Fluent in English (both orally and in writing), Dutch and/or French are considered as a strong plus
• Business and Functional Analysis for implementation of ServiceNow ITSM process
& functionality, expanding existing ITSM application.
Principal Duties and Responsibilities:
• Capturing user requirements
• Participate in creation of roadmap for ITSM within the organisation, in concertation
with stakeholders (ServiceNow platform management, customer stakeholders, architects, Product Owner,… ).
• Participation in advisory boards assessing requested ITSM application changes
• Creates or supports creation of user stories for process implementation
• Participate in effort estimations on captured requirements, ability to do first feasibility check on requirements from functional and size point of view
• Mapping of ServiceNow ITSM process & datamodel to 3rd party applications (inside & outside SNCB organisation) for integrations
• System and functional testing of ServiceNow components
• Supporting technical consultants in configuration & development
• Supports users in user acceptance testing and roll-out
• Assure UAT has been done and has been signoff by stakeholders
• Experience working in a large government or corporate enterprise environment.
• Ability to clearly articulate the power and value of the ServiceNow platform in terms familiar to a non-IT audience.
• Proactively propositioning how ServiceNow features can be leveraged to better support IT Service management within the organisation
• Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service
• Doing so by staying as much as possible in line with ‘Out of the box’ ServiceNow
Qualifications / Required Skill:
Business Knowledge and Skills
• Understanding of IT Service management best practices.
• Strong knowledge and experience implementing ServiceNow based Service management
• Familiarity with IT technologies including common hardware, networking, and software licensing
• Strong Knowledge of the ITIL Framework
• Knowledge of CMDB
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Prior training/certifications for supported applications are preferable.
• Ability to work with end users, technical staff and management as necessary.
• Needs to work under pressure and meet deadlines.
• Strong documentation and verbal/written communication skills.
• Strong multi-tasking and analytical skills
• Fluent in English (both orally and in writing), Dutch and/or French are considered as a strong plus
• Able to work independently, strong problem solving techniques, proactive
• Experience with offshore development teams is a plus
If you are interested, please get in touch - firstname.lastname@example.org