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• Minimum 2 years experience working with the ITSM module in ServiceNow.
• Minimum 2 years experience with ServiceNow Development.
• Good ability to develop in JavaScript and Angular on the ServiceNow Platform.
• Bachelor’s degree.

• Process Improvement; build a process management system.
• ITSM + 1
• JavaScript & Angular

• ServiceNow Admin Cert.
• ServiceNow Dev Cert.
• ServiceNow Implementation Specialist Cert.

• Exceptional communication skills, consistently professional and approachable, with the ability to effectively communicate project goals, objectives, risks, issues, and timelines to team members, stakeholders, and clients.
• Outstanding organizational skills to maintain well-structured project plans, critical paths, schedules, and budgets.
• Leadership abilities to lead and motivate teams toward achieving project goals.
• Strong problem-solving skills and the capability to identify, address, and resolve project-related challenges.
• Effective time management to oversee both your own and the project team's schedules.
• Stress management skills to handle personal and team stress while ensuring project progress in the face of setbacks.
• Experience in delivering client-facing Agile projects.
• Proven project management experience in ITSM platforms or other software implementations like Salesforce, Zendesk, Oracle, SAP, MS Dynamics 365, BMC Remedy.
• Demonstrated ability to own client relationships, act as a trusted advisor, and exhibit commercial awareness.
• Proficiency in Project Management methodologies.

• ServiceNow implementation experience.
• Deep understanding of process design and improvement.
• Experience in a business analysis capacity to capture client requirements.

• Agile-based project management certification (e.g., Agile Certified Practitioner).

• SCRUM Master.
• ITIL (or another process best practice such as Six Sigma or COBIT).
• Agile Foundation or Practitioner.
• ServiceNow certifications.

• Manage large-scale client-facing IT projects using the Agile methodology, from order receipt to handover to BAU support.
• Take ownership of client relationships, managing delivery engagements with senior client stakeholders and project teams.
• Lead project teams, allocate work, provide leadership and direction, and make timely decisions.
• Plan and execute projects throughout their entire lifecycle, from initiation to sign-off, including requirements capture, development, QA, client UAT, training, knowledge transfer, and deployment.
• Create resource plans, addressing resourcing conflicts across the delivery portfolio to match project budgets.
• Proactively mitigate project risks, address issues, and remove blockers, escalating to management when necessary.
• Lead and facilitate project meetings, workshops, and all Agile ceremonies.
• Collaborate with third-party Business Process Consultants and Business Analysts to scope project activities.
• Provide leadership and mentorship to project teams and colleagues, sharing best practices and knowledge.
• Prepare project highlights and financial reports for clients and internal use.
• Advocate for our professional services.
• Perform the SCRUM master role during sprint execution.
• Act as the customers' advocate within the organization, ensuring their feedback is heard and acted upon.
• Stay informed about industry trends in Service Management and developments in the ServiceNow platform.

About Us:

We are a cutting-edge AI-powered Healthcare SaaS Data Company at the forefront of using real-world evidence and AI technology to empower healthcare professionals and institutions in making data-driven decisions. We leverage our expertise in healthcare study design, research methodologies, and Real World Data (RWD) analysis to transform the healthcare landscape. If you're passionate about revolutionizing healthcare through data science and AI, this is the place for you.

Job Description:

As a Data Scientist, you will play a pivotal role in advancing our mission to revolutionize healthcare decision-making by harnessing the power of AI and real-world evidence. You will work closely with cross-functional teams to develop innovative solutions that enable healthcare professionals to make informed decisions, improve patient outcomes, and enhance overall healthcare delivery.

Key Responsibilities:

• Data Analysis and Modeling:

1. Collaborate with multidisciplinary teams to analyze complex healthcare data, including Claims Data and Electronic Medical Records (EMR) data, and apply advanced machine learning and statistical techniques to extract valuable insights.

• Healthcare Study Design:

1. Design and execute healthcare studies, ensuring the selection of appropriate methodologies, data sources, and research strategies.

• Algorithm Development:

1. Develop and implement machine learning algorithms to predict healthcare outcomes, identify trends, and support clinical decision-making.

• Data Visualization:

1. Create clear and impactful data visualizations using Python Data Science stack (Pandas, Numpy, Matplotlib, Seaborn) to communicate findings effectively to both technical and non-technical stakeholders.

• Model Evaluation:

1. Conduct rigorous evaluation of models and methodologies, ensuring their reliability and validity in real-world healthcare settings.

• Collaboration:

1. Collaborate with cross-functional teams, including data engineers, software developers, and domain experts, to integrate data science solutions into our healthcare SaaS platform.

Qualifications:

• Ph.D. in Data Science, Computer Science, Statistics, or a related field.
• 5+ years of experience in the Healthcare or Biotech industry.
• Strong background in healthcare study design and research methodologies.
• Proficiency in working with Real World Data, particularly Claims Data and/or EMR data.
• Expertise in Python Data Science stack, including Pandas, Numpy, Matplotlib, Seaborn, SciPy, and Scikit-Learn.
• Experience with machine learning and statistical modeling techniques.
• Strong problem-solving skills and the ability to work independently and collaboratively.
• Excellent communication skills to convey complex findings to both technical and non-technical audiences.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive healthcare coverage.
• Generous vacation and paid time off.
• Professional development opportunities.
• A collaborative and innovative work environment.

Join us and be part of a dynamic team that is shaping the future of healthcare with AI and real-world evidence. Apply now to contribute to groundbreaking solutions that make a meaningful impact on patient care and healthcare decision-making.