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Alldus are seeking a high-performing ServiceNow technical expert to join our Customer Workflows practice team. As a Customer Workflows / CSM Technical Architect Lead, you will be an influential technical leader in our Customer Workflows practice area, providing thought leadership to Alldus and our customers and driving consensus in solving complex CSM solutions. You will own the leadership responsibilities for the Customer Workflows technical team, and will also serve in a primary delivery role for our Customer Workflows practice. You will provide tactical as well as career guidance to your individual team members in support of existing and future projects.

What you’ll be doing:

In this role, you will craft innovative and high-impact solutions for complex client programs. You will provide consultative guidance to our customers and design the overall solutions for CSM projects based on ServiceNow and industry-specific best practices, and a deep understanding of the required business outcomes.

Key Areas of Responsibility

  • Serve as primary technical point-of-contact for projects
  • Lead onsite and virtual technical requirements gathering workshops with Alldus customers to capture all requirements necessary to implement the solution on the ServiceNow platform.
  • Act as the key interface between the Alldus development team and the customer
  • Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow CSM implementation best practices
  • Identify potential opportunities for improvement based on ServiceNow capabilities and instill a spirit of continuous improvement
  • Oversee developers’ work, and own overall quality and delivery of development
  • Provide mentorship to other technical team members on technical design standards and best practices
  • Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
  • Maintain expert knowledge of the ServiceNow CSM, FSM & ITSM Products
  • Assist pre-sales team with scoping service engagements typically involving ServiceNow CSM products and complex integrations with client applications/systems
  • Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements
  • Contribute to the continual improvement of Delivery processes and the maturing of the CSM practice
  • Generate differentiated go-to-market thought leadership
  • Contribute to projects/programs that may address future concepts, products, and technologies
  • Oversee team utilization by working with HR and Resource Managers to support staffing and recruiting efforts and to ensure skill set and capability of team aligns with forecasted pipeline
  • Other duties and responsibilities as assigned

What you’ll bring to the table:

  • Proven consulting experience as a key technical resource leading the development and delivery of CSM solutions in client environments
  • Hands-on development experience
  • Expert-level proficiency in ServiceNow CSM product line including current CSM CIS certification(s)
  • Knowledge of key call center technologies (IVRs, collaboration, and chat bots)
  • Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, SOAP, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
  • Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
  • Excellent interpersonal skills, customer-centric attitude, and situational awareness
  • Outstanding verbal, written and presentation skills
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Superior maturity, professionalism, and judgment; ability to excel with minimum supervision

Bonus points if you have:

  • Working knowledge of Customer Service Management / Customer Experience Processes
  • Experience interfacing with IVR technologies on the ServiceNow Platform
  • Proficient in ServiceNow agent workspace, custom portal design, and virtual assistant

Education, Certifications and/or Experience Qualifications

  • 5+ years experience in Professional Services or an Enterprise IT environment
  • 3+ years working on the ServiceNow platform
  • Degree or equivalent work experience, preferably in Computer Science or Information Technology
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for one or more of the CSM products
  • ServiceNow pre-sales accreditations in multiple product lines (CSM)

Our client is a Financial Services company who are heavily investing in their ServiceNow platform to maximise its potential for their business.
 
About the role
As a ServiceNow Architect, you will be responsible for, a key member of the ServiceNow team and is responsible for the design and development of the ServiceNow platform.

Other key responsibilities include:

  • Performing intermediate to advanced level development tasks within the SecOps module of the ServiceNow platform

  • Design and leading development of architecture for SecOps module

  • Work with team of developers to complete projects as well as liaising with stakeholders during design process

  • Developing client-focused solutions in the following modules – SecOps, GRC

 
Experience Required

  • 3+ years in ServiceNow

  • Experience in SecOps module of ServiceNow

  • Create designs for platform architecture

  • Experience following Best Practices of ITIL

 
 
Compensation & Benefits
 
On offer are comprehensive and best-in-class benefits support employees through every stage of life:

  • Salary range of $150,000-200,000

  • Healthcare, dental, and vision plans

  • Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)

  • Generous 401(k) plan and firm-paid basic life and disability insurance

Our client is a Financial Services company who are heavily investing in their ServiceNow platform to maximise its potential for their business.
 

About the role

As a ServiceNow Architect, you will be responsible for, a key member of the ServiceNow team and is responsible for the design and development of the ServiceNow platform. Other key responsibilities include:

  • Performing intermediate to advanced level development tasks within the ITAM module of the ServiceNow platform

  • Design and leading development of architecture for ITAM module

  • Work with team of developers to complete projects as well as liaising with stakeholders during design process

  • Developing client-focused solutions in the following modules – ITSM, ITAM, ITOM

 

About you

Join our team if you have:

  • 3+ years in ServiceNow

  • Experience in ITAM module of ServiceNow

  • Create designs for platform architecture

  • Experience following Best Practices of ITIL

 
 

Compensation & Benefits

On offer are comprehensive and best-in-class benefits support employees through every stage of life:

  • Salary range of $150,000-200,000

  • Healthcare, dental, and vision plans

  • Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)

  • Generous 401(k) plan and firm-paid basic life and disability insurance

Our client is a Financial Services company who are heavily investing in their ServiceNow platform to maximise its potential for their business.
 

About the role

As a ServiceNow Architect, you will be responsible for, a key member of the ServiceNow team and is responsible for the design and development of the ServiceNow platform. Other key responsibilities include:

  • Performing intermediate to advanced level development tasks within the ITOM module of the ServiceNow platform

  • Design and leading development of architecture for ITOM module

  • Work with team of developers to complete projects as well as liaising with stakeholders during design process

  • Developing client-focused solutions in the following modules – ITSM, ITAM, ITOM

 

About you

Join our team if you have:

  • 3+ years in ServiceNow

  • Experience in ITOM module of ServiceNow

  • Create designs for platform architecture

  • Experience following Best Practices of ITIL

 

Compensation & Benefits

On offer are comprehensive and best-in-class benefits support employees through every stage of life:

  • Salary range of $150,000-200,000

  • Healthcare, dental, and vision plans

  • Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)

  • Generous 401(k) plan and firm-paid basic life and disability insurance

Alldus are seeking a high-performing ServiceNow technical expert to join our Customer Workflows practice team. As a HRSD Technical Lead, you will be an influential technical leader in our Customer Workflows practice area, providing thought leadership to Alldus and our customers and driving consensus in solving complex HRSD solutions. You will own the leadership responsibilities for the Customer Workflows technical team, and will also serve in a primary delivery role for our Customer Workflows practice. You will provide tactical as well as career guidance to your individual team members in support of existing and future projects.

What you’ll be doing:

In this role, you will craft innovative and high-impact solutions for complex client programs. You will provide consultative guidance to our customers and design the overall solutions for HRSD projects based on ServiceNow and industry-specific best practices, and a deep understanding of the required business outcomes.

Key Areas of Responsibility

  • Serve as primary technical point-of-contact for projects
  • Lead onsite and virtual technical requirements gathering workshops with Alldus customers to capture all requirements necessary to implement the solution on the ServiceNow platform.
  • Act as the key interface between the Alldus development team and the customer
  • Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow HRSD implementation best practices
  • Identify potential opportunities for improvement based on ServiceNow capabilities and instill a spirit of continuous improvement
  • Oversee developers’ work, and own overall quality and delivery of development
  • Provide mentorship to other technical team members on technical design standards and best practices
  • Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
  • Maintain expert knowledge of the ServiceNow HRSD, FSM & ITSM Products
  • Assist pre-sales team with scoping service engagements typically involving ServiceNow HRSD products and complex integrations with client applications/systems
  • Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements
  • Contribute to the continual improvement of Delivery processes and the maturing of the HRSD practice
  • Generate differentiated go-to-market thought leadership
  • Contribute to projects/programs that may address future concepts, products, and technologies
  • Oversee team utilization by working with HR and Resource Managers to support staffing and recruiting efforts and to ensure skill set and capability of team aligns with forecasted pipeline
  • Other duties and responsibilities as assigned

What you’ll bring to the table:

  • Proven consulting experience as a key technical resource leading the development and delivery of HRSD solutions in client environments
  • Hands-on development experience
  • Expert-level proficiency in ServiceNow HRSD product line including current CSM HRSD certification(s)
  • Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, SOAP, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
  • Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
  • Excellent interpersonal skills, customer-centric attitude, and situational awareness
  • Outstanding verbal, written and presentation skills
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Superior maturity, professionalism, and judgment; ability to excel with minimum supervision

Bonus points if you have:

  • Experience interfacing with IVR technologies on the ServiceNow Platform
  • Proficient in ServiceNow agent workspace, custom portal design, and virtual assistant

Education, Certifications and/or Experience Qualifications

  • 5+ years experience in Professional Services or an Enterprise IT environment
  • 3+ years working on the ServiceNow platform
  • Degree or equivalent work experience, preferably in Computer Science or Information Technology
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for one or more of the HRSD products
  • ServiceNow pre-sales accreditations in multiple product lines (HRSD)

Alldus are seeking a high-performing ServiceNow technical expert to join our Customer Workflows practice team. As a HRSD Technical Lead, you will be an influential technical leader in our Customer Workflows practice area, providing thought leadership to Alldus and our customers and driving consensus in solving complex HRSD solutions. You will own the leadership responsibilities for the Customer Workflows technical team, and will also serve in a primary delivery role for our Customer Workflows practice. You will provide tactical as well as career guidance to your individual team members in support of existing and future projects.

What you’ll be doing:

In this role, you will craft innovative and high-impact solutions for complex client programs. You will provide consultative guidance to our customers and design the overall solutions for HRSD projects based on ServiceNow and industry-specific best practices, and a deep understanding of the required business outcomes.

Key Areas of Responsibility

  • Serve as primary technical point-of-contact for projects
  • Lead onsite and virtual technical requirements gathering workshops with Alldus customers to capture all requirements necessary to implement the solution on the ServiceNow platform.
  • Act as the key interface between the Alldus development team and the customer
  • Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow HRSD implementation best practices
  • Identify potential opportunities for improvement based on ServiceNow capabilities and instill a spirit of continuous improvement
  • Oversee developers’ work, and own overall quality and delivery of development
  • Provide mentorship to other technical team members on technical design standards and best practices
  • Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
  • Maintain expert knowledge of the ServiceNow HRSD, FSM & ITSM Products
  • Assist pre-sales team with scoping service engagements typically involving ServiceNow HRSD products and complex integrations with client applications/systems
  • Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements
  • Contribute to the continual improvement of Delivery processes and the maturing of the HRSD practice
  • Generate differentiated go-to-market thought leadership
  • Contribute to projects/programs that may address future concepts, products, and technologies
  • Oversee team utilization by working with HR and Resource Managers to support staffing and recruiting efforts and to ensure skill set and capability of team aligns with forecasted pipeline
  • Other duties and responsibilities as assigned

What you’ll bring to the table:

  • Proven consulting experience as a key technical resource leading the development and delivery of HRSD solutions in client environments
  • Hands-on development experience
  • Expert-level proficiency in ServiceNow HRSD product line including current CSM HRSD certification(s)
  • Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, SOAP, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
  • Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
  • Excellent interpersonal skills, customer-centric attitude, and situational awareness
  • Outstanding verbal, written and presentation skills
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Superior maturity, professionalism, and judgment; ability to excel with minimum supervision

Bonus points if you have:

  • Experience interfacing with IVR technologies on the ServiceNow Platform
  • Proficient in ServiceNow agent workspace, custom portal design, and virtual assistant

Education, Certifications and/or Experience Qualifications

  • 5+ years experience in Professional Services or an Enterprise IT environment
  • 3+ years working on the ServiceNow platform
  • Degree or equivalent work experience, preferably in Computer Science or Information Technology
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for one or more of the HRSD products
  • ServiceNow pre-sales accreditations in multiple product lines (HRSD)

Our client is a management consultancy based in the HR-IT environment. Their projects focus on the employees within the company from performance and target management to learning management they help to support customers in selecting the right software for their HR processes and assist them with digitalisation.

They are currently building their ServiceNow team for 2023 implementations and it is an exciting opportunity to join a work environment where you can work independently on projects. 
 
Your Tasks

As a Junior Implementation Consultant ServiceNow (m/f/d) you will work together with our national and international customers of all sizes and industries to implement and roll out ServiceNow as a modern HR platform. You can become a key hub of our growing partnership with ServiceNow and help shape it.

This awaits you in detail:

  • You accompany our customers through all project phases - from pre-sales, kick-off, implementation to project closure

  • Create innovative and sustainable HR IT architectures for our customers

  • Together with your colleagues and our contact person at ServiceNow, you will expand the partnership and play a key role in shaping it

  • You can also participate in our internal processes and actively contribute your ideas

  • You have the option of mobile working and trust-based working hours

 
Your Profile
 

  • Successfully completed (technical) university studies in the field of business informatics, computer science or a related course or comparable training

  • "Certified Implementation Specialist" by ServiceNow, ideally for Human Resources and/or IT Service Management

  • Min. 6months to 2 years experience working with the ServiceNow Platform

  • Sound technical know-how, e.g. database design, integrations, cloud components

  • Analytical skills and willingness to familiarize yourself with new and complex topics

  • Team player with strong communication skills

  • Business fluent German and English, both spoken and written