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Our client, an innovative IT Consulting firm, are hiring a ServiceNow CSM Developer to join their Washington D.C. team remotely on a on an initial six-month contract. The successful candidate will design, implement and customize ServiceNow CSM solutions, as well as to optimize workflows and provide ongoing support and maintenance.


Responsibilities

• As the ServiceNow CSM Developer, you will design, develop, and implement ServiceNow CSM solutions based on business requirements.

• Configure workflows, forms and service portals to optimize the customer service experience.

• Customize CSM features, including case management, customer portals and integrations.

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions.

• Conduct system testing, troubleshooting and performance tuning for CSM modules.

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment.

Skillset

• 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations.

• Strong understanding of ServiceNow platform architecture and best practices.

• Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management.

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.

• Excellent communication skills and ability to work independently in a remote setting.

• Previous experience in a customer facing role is a bonus.

• Previous experience working within the government is desirable but not essential.

• Familiar with Public Sector Digital Service (PSDS) is a plus.

Pay: $60 per hour (C2C). After 6 months, the position will convert to a full-time employee (FTE).

Interested in shaping the future of customer service management through ServiceNow technology? Apply now by sending your resume to hope@alldus.com.

Our client, a global IT Consulting leader specializing in Digital Transformation, hiring a ServiceNow Senior Architect (German-speaking) to join their team in Hamburg on a contract basis. The successful candidate will play a key role in designing, implementing and optimizing ITSM processes within large-scale infrastructure environments.


Responsibilities

• As the ServiceNow Senior Architect, you will oversee the implementation and customization of ITSM processes designed for large-scale infrastructure organizations.

• You will design and deliver solution architectures and migration strategies for ITSM platforms in enterprise environments.

• Manage requirements, model processes and ensure solutions align with organizational frameworks and goals.

• Maintain the long-term stability and performance of ServiceNow platforms, even under high data volumes.

Skillset

• Fluency in German is a must.

• At least five years of proven experience in ServiceNow architecture, with a focus on scalability and performance optimization.

• Strong background in adapting ITSM processes to meet the needs of large infrastructure organizations.

• Hands-on experience in requirements management and process modeling within complex IT environments.

• Demonstrated experience in ITSM platform migration for enterprise-scale businesses.

• Proficient in ServiceNow CSDM and ITIL frameworks.

• Certification in ITIL v3 Foundation (or later versions).

• Certification in ServiceNow Architecture Excellence (ArchX) Program and/or ServiceNow Professional Business Process Analyst.

• Certified Professional for Requirements Engineering (CPRE) and ServiceNow Certified Implementation Specialist ITSM.

Interested? Apply Now in the link below.

Our client, a IT Consulting firm focused in the federal sector, are hiring a ServiceNow Project Coordinator to join the team on a contract basis. The successful candidate will be responsible for supporting and leading projects in compliance with federal agency guidelines, utilizing ServiceNow SPM and SAFe frameworks.


Responsibilities

• As the ServiceNow Project Coordinator, you will support the planning, execution and closure of projects to achieve the company’s business objectives.

• Oversee deliverables, milestones and timelines using ServiceNow SPM and SAFe methodologies.

• Partner with stakeholders to address project requirements and effectively present deliverables.

• Develop comprehensive project reports, including weekly and monthly updates.

• Accurately document project progress, risks, issues and changes.

• Utilize ServiceNow SPM for efficient portfolio and project management.

• Address ServiceNow-related challenges in collaboration with support teams.

• Ensure compliance with federal regulations and adherence to SAFe Agile principles.

• Advocate for continuous improvement and implement project management best practices.

Skillset

• Bachelor’s degree in Project Management, Business Administration, Information Technology or similar.

• Minimum of four years of experience in project coordination or a comparable role.

• Expertise in ServiceNow SPM (Service Portfolio Management).

• Extensive experience with Microsoft Project Professional; Microsoft Project Certification preferred.

• Project Management Professional (PMP) certification is highly desirable.

• ServiceNow Certified Implementation Specialist (CIS-SPM) is a bonus.

• Knowledge of federal regulations and familiarity with project management frameworks is a plus.

• Exceptional organizational, communication and interpersonal skills.

Interested? Apply Now in the link below.