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Responsibilities
- Serve as a strategic advisor, ensuring alignment between client business objectives and the ServiceNow platform.
- Facilitate client workshops to develop roadmaps, enhance processes and champion best practices.
- Partner with technical teams to translate business needs into effective ServiceNow solutions.
- Lead the gathering and documentation of business requirements through structured stakeholder collaboration.
- Oversee and refine user stories following Agile methodologies and ServiceNow development standards.
- Support all stages of Agile delivery, including sprint planning, demonstrations, quality assurance, and retrospectives.
- Coordinate user acceptance testing (UAT), create training documentation and conduct end-user training sessions.
- Drive continuous improvement by contributing to the company’s Centre of Excellence.
- Assist with pre-sales efforts such as proposal development, solution demonstrations and requirements gathering.
Skillset
- Minimum of 4 years of hands-on ServiceNow experience, with a solid emphasis on ITSM.
- Proven track record of delivering implementations involving at least one additional ServiceNow product suite, such as SPM, ITOM, SAM/HAM, HRSD or CSM.
- Demonstrated expertise in leading client-facing ServiceNow workshops.
- Strong consultative abilities, capable of influencing stakeholders at all levels, from technical teams to executive leadership.
- ServiceNow CSA certification is required; CIS-ITSM certification or higher is a plus.
Benefits
- Competitive Salary.
- Comprehensive benefits package.
- Remote working options.



Alldus is hiring a ServiceNow FSM Business Process Consultant to help one of our clients optimize their Field Service Management processes. This is a 6-month contract, 100% remote role.
Responsibilities
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Analyze business needs and define ServiceNow FSM workflows.
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Work with stakeholders to optimize field service operations.
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Develop process maps and functional specifications.
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Provide recommendations for ServiceNow FSM configuration and automation.
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Conduct training and knowledge transfer sessions.
Skillset
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3+ years of experience in ServiceNow FSM and business process consulting.
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Deep understanding of field service workflows and best practices.
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Strong analytical and communication skills.
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Experience working with ServiceNow developers and architects.
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ServiceNow certifications (preferred).
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Must be a US Citizen and eligible to work without sponsorship.



Managed Services Business Analyst
Location: Remote (U.S. Only)
Employment: Contract
Clearance Requirement: U.S. Citizenship
Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.
Responsibilities
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Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.
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Lead discovery sessions and translate business needs into actionable user stories and functional requirements.
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Mentor and support developers by providing detailed context, requirements and design guidance.
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Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.
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Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.
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Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.
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Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.
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Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.
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Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).
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Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.
Skillset
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Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.
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Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.
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ServiceNow Certified System Administrator (CSA) is a must.
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Certified ScrumMaster (CSM) or equivalent Agile certification.
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ITIL v4 Foundation Certification.
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Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.
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Understanding of responsible AI practices and data governance principles.
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Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.
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Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.
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U.S. Citizenship is required for work with federal clients.



Job Title: Project Lead / ServiceNow Business Process Consultant
Contract: 3-Month Rolling
Location: Remote
Start Date: ASAP
Our client, a Prestigious High-Priority Customer, is hiring a skilled CSM Project Lead / ServiceNow Consultant to deliver a high-impact project for a key enterprise client. This role combines hands-on ServiceNow expertise with project leadership, driving process optimisation and ensuring successful delivery.
Responsibilities
- Lead ServiceNow CSM implementation.
- Analyse and improve business processes using ServiceNow best practices.
- Leading project from Business Process & Functional expert level
- Manage stakeholders, timelines and project risks.
Skillset
- Strong experience in ServiceNow consultancy and project leadership.
- Deep understanding of ServiceNow modules and ITIL processes.
- Excellent communication and stakeholder management skills.
- Relevant ServiceNow certifications preferred.



Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.
Responsibilities
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Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.
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Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.
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Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.
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Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.
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Collaborate with developers and technical teams to implement and validate process improvements.
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Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.
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Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.
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Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.
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Create and deliver user training sessions and comprehensive documentation for end users and support staff.
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Remain current on the latest ServiceNow CSM updates, features, and emerging trends.
Skillset
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Bachelor’s degree in Business, Information Technology, Computer Science or similar.
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Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).
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ServiceNow Certified Implementation Specialist - CSM certification is required.
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Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.
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Proven experience in designing, streamlining and optimizing customer service processes.
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Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.
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Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.
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Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.



Senior ServiceNow Business Analyst (ITOM & ITAM)
Location: Remote in United States
Employment Type: Contract
Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Business Analyst with skills in to join their team remotely on a contract basis. With a strong focus on IT Operations Management (ITOM) and IT Asset Management (ITAM), the successful candidate will take the lead on business analysis activities for client-facing ServiceNow projects, aligning client business requirements with technical solutions to ensure the successful delivery of ServiceNow implementations.
Responsibilities
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Facilitate discovery workshops to refine user stories and ensure alignment with client business goals.
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Convert business requirements into detailed functional specifications and user stories for development and configuration teams.
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Work closely with technical teams to design scalable and effective ServiceNow solutions focused on ITOM and ITAM.
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Develop and uphold business analysis standards, methodologies and best practices.
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Gather and document requirements from customers and service providers, defining appropriate solution strategies.
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Clearly communicate complex technical information to both technical and non-technical stakeholders, including executives.
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Collaborate with QA and training teams to support testing, validation, and end-user training activities.
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Ensure project documentation and business process models are accurate, comprehensive, and up to date.
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Provide mentorship and guidance to junior analysts and project team members.
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Continuously update knowledge of ServiceNow platform features and industry best practices, especially within ITOM and ITAM domains.
Skillset
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Bachelor’s degree in Computer Science, Information Systems, Business Administration or related.
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Minimum of 5 years working with ServiceNow, including at least 3 years focused on ITOM and ITAM (Discovery, Service Mapping, SAM, HAM).
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Proven leadership experience in business analysis for complex ServiceNow implementations.
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ServiceNow Certified System Administrator (CSA).
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ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM).
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ITIL Foundation Certification (v3 or v4).
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Strong organizational skills to manage multiple priorities in a fast-paced environment.
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Experience in consulting or client-facing roles is a plus.
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Familiarity with Agile/Scrum methodologies.
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Excellent problem-solving and communication skills, with ability to translate technical concepts for diverse audiences.