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Kentucky
ServiceNow - Business Analyst / Process Consultant
Contract
We are currently seeking a ServiceNow Technical Consultant. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.
*Fully Remote*
**Experience with ITOM and CMDB is a must**
Responsibilities include:
• Working with ServiceNow Technical Architects/Developers to explain the requirements and ensure development is according to specified functional requirements (Functional Lifecycle Testing)
• Hands on experience on writing the process documents, process flows and Functional Requirements Specification documents
• Asking probing questions to understand and clarify requirements
• Feasibility analysis of customer requirements
• Confirm whether the requirements will result into Configurations or Customizations
• Suggesting on Best Practices related to Configurations or Customizations
• Suggesting best ways for achieving required functionality (and alternates if needed)
• Prepare, review, then finalize detailed documentation on functional specifications
• Validate/Test the functionalities during / or after completion of development
• Maintain a synchronized interface with business users and other key stakeholders and continuously updating them with progression
• Lead system validation and UAT efforts with client
• Communicating articulate solutions in a concise manner and maintaining the ability to perform demonstrations in front of customer
2+ years experience with ServiceNow ITOM requiredUtrecht
ServiceNow - Business Analyst / Process Consultant
Permanent
Overview:
We are proud to be supporting one of the top leaders in the ServiceNow ecosystem in Europe!
Our client is a multi-award winning Elite ServiceNow Partner with some truly exciting plans for the years to come.
Their unrivalled reputation in the ServiceNow community along with the support they offer to their employees make them an employer of choice if you are looking to learn and develop your career alongside ServiceNow experts!
In this context, our client is looking for a Senior ServiceNow ITSM Business Consultant to join their high-performing team.
The successful candidate will benefit from excellent career development prospects and support through training and mentoring by recognised experts in the field. You will join an inclusive and diverse team where flexible working arrangements are a given.
Role: Senior ServiceNow ITSM Business Consultant
Location: Belgium
Contract: Permanent
Responsibilities:
- You will be acting as an experienced Consultant on ITSM projects in numerous aspects for customers.
- Your experience in conducting workshops will be essential to explain the ITSM solution in ServiceNow to a range of customers.
- You will have the chance to drive the ITSM delivery team by helping build a complete ITSM capability internally and act as an ITSM Subject Matter Expert.
There is a lot more I can share about this role, but rather than listing tasks, I suggest we speak if you can demonstrate the essential requirements below.
The essential experience to be considered for this position:
- You have 3-4 years min of ITSM experience in consulting with an excellent understanding of Platform-as-a-service enterprise solutions.
- You have experience with ServiceNow ITSM implementation (ideally for large organisations).
- As a SME, the team will rely on you to share knowledge and best practices to drive the delivery team forward so a strong desire and interest in coaching/training are essential.
- You can demonstrate excellent communication skills by being able to articulate complex information in a clear and simple manner (and that starts with me when we’ll speak ?).
- You are fluent in English (verbal and written)
Next steps:
- If you would like to find out more about our client and the context of this new vacancy, I would be very happy to set up a call and give you some more details. Please email your CV to liliana@alldus.com along with your availability for a call.
- If you don't have all the experience required but are working on ServiceNow and would like to explore your career options, feel free to reach out to me as I may have other suited opportunities for your aspirations and experience!
Antwerpen Province
ServiceNow - Business Analyst / Process Consultant
Permanent
ServiceNow ITSM Business Consultant
The Netherlands
About the Role:
Our client is an award-winning Elite ServiceNow Partner who have developed their own digital manufacturing solution module in the ServiceNow platform. They are the exclusive implementor of this module that they have developed for their global client base. Our client offers excellent career development prospects and support their employees in developing their skills and knowledge through obtaining new ServiceNow certifications. They operate in multiple sectors including manufacturing, healthcare, finance and more.
Due to their dynamic and flexible culture they are experiencing exponential growth and are looking for new ServiceNow talent to join their team. They are looking for a ServiceNow ITSM Business Consultant with experience and excellent knowledge in ITSM systems, projects, and implementations. The successful candidate will play a significant role in the success of our client’s customer experience and act as an ITSM expert.
Responsibilities:
- Implement ServiceNow ITSM systems for multiple clients
- Conduct ITSM workshops and demonstrations
- Be equipped with relevant expertise to be the main point of contact for ITSM queries.
Requirements:
- Experience in ITSM
- Ideally previous experience in a consulting role
- Fluent in English.
Ability to speak Dutch is not required, however is desirable.
If you are interested in hearing more about this role, please leave email adelaine@alldus.com
Brussels, Brussels-Capital Region
ServiceNow - Business Analyst / Process Consultant
Contract
Company
A ServiceNow Elite Partner Consultancy are looking for a ServiceNow Development Engineer within Configuration and Asset Management. This role is 50% onsite based in Brussels and you must have the right to work in the EU with no restrictions. Fluent English speaking is essential and French or Dutch is desirable. We are looking for candidates specifically based in Belgium or who can easily commute to Brussels for onsite days.
Requirements
The mission of the Configuration & Asset Management team is to :
- Manage the IT referential tools for the whole Fortis entity : CMDB (Configuration Management Database), Application Referential, BMC Discovery, Service Now...
- Analyse potential improvements in term of data quality and data flow.
- Develop the automation of the data flows required by the bank processes.
- Create and support reports, API's and interfaces to provide data to support the bank processes.
- Govern the Asset Management and the Configuration Management processes.
- Coordinate the decommissioning activities of the infrastructure components.
Mission
You will be working in the scope of the CMDB (Configuration Management Database), BMC Discovery and ServiceNow as developer/admin/analyst. Here is a non-exhaustive list of our key activities :
- Analyse the requirements of the internal clients and translate them into an designed solution
- Implementation of the data model in the CMDB
- Implementation of the Oracle procedures feeding the CMDB and providing the data to our stakeholders
- Use and develop BMC Discovery patterns to answer our clients' needs in the scope of automated discovery of IT Assets.
- Develop some webservices in the Scope of Service Now
Technical skills
Mandatory skills : experience in Data flow development
Following skills are not mandatory however, it is a plus:
- Oracle Stored procedures
- BMC Discovery
- Microfocus Asset Manager
- PowerShell
- Perl
- Javascript
- Unix administration
- SQL
- VBscript
Please apply with the link below if you are interested in discussing further or email hannah@alldus.com to discuss.
London, Greater London
ServiceNow - Business Analyst / Process Consultant
Permanent
Alldus International have partnered with a leading UK Elite ServiceNow Partner who are looking for a highly skilled and experienced Business Process Consultant. They are a leading team of process experts who offer customers guidance and direction for all digitalisation initiatives on the ServiceNow platform.
The role
The Business Process Consultant role works with customers to help them understand and achieve their desired business goals. As part of the BPC team, you will work with customers to help them expand their use of the platform and increase their return on investment.
Business Process Consultants are the process experts as part of the project teams. The role involves running discovery workshops and shaping requirements to working with the technical team to design solutions that customers want and need. This role needs someone who has a passion for process and is knowledgeable and experienced working with the ServiceNow platform and complex digitalisation projects.
Skills
- Outstanding Communication skills, professional and approachable
- Experience leading requirement gathering workshops
- Good knowledge of ServiceNow and its capabilities
- Consultancy experience working with complex organisations
- Process design and ownership background
- Experience communicating with senior stakeholders
- Proven ITIL or other process best practice knowledge
- Excellent client facing and engagement management (trusted advisor)
- Strong analysis and problem-solving skills
- In depth understanding of Service Management best practice – ITIL
- Proven ServiceNow implementation experience including non-IT processes
- Experience designing and implementing custom applications is advantageous
Desirable Certifications
- ServiceNow Certified System Admin
- ServiceNow Implementation Specialist
- ITIL (or another process best practice such as Six Sigma or COBIT)
- Agile Foundation or Practitioner is desired but not essential
Responsibilities (not limited to)
- Run discovery workshops across all aspects of the ServiceNow platform
- Be the expert in ServiceNow and its underlying process
- Be the expert in process improvement
- Be a trusted advisor to your customers on how to improve processes
- Form part of the senior project team providing process and requirement oversight and advice throughout
- Assist customers in training
- Assist and advise customers with Business Change initiatives
- Document and publish workshop output including but not limited to stories, process maps and wireframes
- Prepare and manage all customer facing deliverables regarding process
- Input into pre-sales activities to define project and service scope and deliverables
- Advise and drive customer testing best practice and assist with the creation and management of test cases and scripts
- Provide business analysis skills to solve problems, understand and document customer requirements
- Manage customers’ ServiceNow roadmap development and delivery to support their business change initiatives
- Provide advice and guidance to the client on the best approaches for implementing ServiceNow in terms of ITIL best practice and ServiceNow best practice
- Provide leadership and mentoring to less senior staff as required
- Keep abreast of industry trends in the Service Management arena and developments in the ServiceNow platform and applications
- Gain and maintain sufficient high-level ServiceNow knowledge to be able to have effective conversations with customers, including the ‘art of the possible’. Act as sounding board for customer ideas and demonstrate an understanding of the capabilities and benefits of ServiceNow
Alldus are working with a leading UK Elite ServiceNow Partner who are looking for an experienced ServiceNow Business Analyst to help manage the delivery of their ServiceNow client implementations. You will play a critical role in shaping the best possible outcome for their clients while ensuring exceptional planning, management and execution of the delivery using industry best practices.
Preferred Qualifications & Experience
Your Responsibilities include
- Drive process definition, re-engineering, improvement and gap analysis of current/to-be processes during client workshops with key customer sponsors and stakeholders.
- Develop required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.
- Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks.
- Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities.
- Managing and communicating process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectations.
- Participate in testing and ensure all the required documentation is in place to support the client and Managed Service team where needed.
- Co-ordination and support of client UAT, verifying defects and enhancements and working with the development team to rectify.
- Assist with Project Management activities such as project scope, estimation and planning.
- Assist the Sales team with new client bids, SOW and RFPs.
- Providing training and mentoring to other members of the services team.
- Required to participate in daily/weekly Agile sprints to support project delivery.
- Support client process governance activities, enabling the establishment of boards and management frameworks or adapting existing frameworks as appropriate.
- Participation on one or more strategic accounts either in support or lead.
- Provide support, mentoring and training to peers and clients.
- Demonstrations of the product, both standard and tailored to prospects and existing customers, either onsite or via Zoom.
Your Skills and Experience
- Two to three years of directly related to ServiceNow process consultancy experience.
- Proven experience in defining and deploying 'to be' best practice processes and in identifying solutions from a people, process and technology perspective.
- Excellent communication skills (both written and verbal) with strong presentation facilitation skills (Visio, Word, PowerPoint, Excel, ServiceNow).
- Solid experience in requirements gathering, including experience in creating process documentation.
- Demonstrate ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to stakeholders in solving governance, process or technical problems.
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity Proven team player and team builder.
- Ability to effectively communicate with all levels of the organisation.
- Ability to demonstrate analytical and problem-solving skills.
- Ability to mentor novice staff and drive quality, value and best practise.
- ServiceNow Certified Implementation Specialist.
- BCS diploma in Business Analyst or IIBA equivalent qualification.
- Applicable IT or Project Management related certifications such as PRINCE2.
- SC clearance preferred.
- Knowledge of integrating with internal and external applications and systems.
- Experience of working in Public Sector organisations.
- Ability to mentor junior staff in driving quality, value and best practice.
- Knowledge of disciplined software release build/deploy processes