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Job Title: Project Lead / ServiceNow Business Process Consultant
Contract: 3-Month Rolling
Location: Remote
Start Date: ASAP


Our client, a Prestigious High-Priority Customer, is hiring a skilled CSM Project Lead / ServiceNow Consultant to deliver a high-impact project for a key enterprise client. This role combines hands-on ServiceNow expertise with project leadership, driving process optimisation and ensuring successful delivery.


Responsibilities

• Lead ServiceNow CSM implementation.
• Analyse and improve business processes using ServiceNow best practices.
• Leading project from Business Process & Functional expert level
• Manage stakeholders, timelines and project risks.

Skillset

• Strong experience in ServiceNow consultancy and project leadership.
• Deep understanding of ServiceNow modules and ITIL processes.
• Excellent communication and stakeholder management skills.
• Relevant ServiceNow certifications preferred.

Alldus is hiring a ServiceNow FSM Business Process Consultant to help one of our clients optimize their Field Service Management processes. This is a 6-month contract, 100% remote role.


Responsibilities

• Analyze business needs and define ServiceNow FSM workflows.

• Work with stakeholders to optimize field service operations.

• Develop process maps and functional specifications.

• Provide recommendations for ServiceNow FSM configuration and automation.

• Conduct training and knowledge transfer sessions.

Skillset

• 3+ years of experience in ServiceNow FSM and business process consulting.

• Deep understanding of field service workflows and best practices.

• Strong analytical and communication skills.

• Experience working with ServiceNow developers and architects.

• ServiceNow certifications (preferred).

• Must be a US Citizen and eligible to work without sponsorship.

Our client, a leader in the entertainment industry, is hiring a ServiceNow Senior Business Process Consultant to join their team on a contract basis. The successful candidate will play a key role in translating enterprise business needs into scalable process improvements, driving meaningful impact across complex, large-scale operations.


Responsibilities

• Evaluate, document and enhance workflows spanning multiple business units.

• Partner with stakeholders in an Agile Scrum environment to consolidate and clarify business requirements.

• Communicate process strengths, constraints, and improvement opportunities clearly and effectively.

• Lead improvements to onboarding and offboarding processes via service portals and ITSM platforms.

• Promote and implement best practices to support operational efficiency and strategic alignment.

Skillset

• Certified or experienced in CSA and ITILv4 frameworks.

• Demonstrated success working with enterprise-level clients and managing diverse stakeholder needs.

• Experienced in Agile Scrum environments, with strong collaboration skills across cross-functional teams.

• Proven ability to document, streamline and optimise complex workflows.

• Familiar with onboarding and offboarding processes and workflows.

• Hands-on experience with ITSM platforms, particularly ServiceNow.

• In-depth knowledge of Asset Management and Configuration Management Databases (CMDB).

• Skilled in designing and maintaining Service Portals.

• Exceptional verbal and written communication skills.

Managed Services Business Analyst
Location: Remote (U.S. Only)
Employment: Contract
Clearance Requirement: U.S. Citizenship


Our client, a well-established IT services provider, is hiring a Senior Business Analyst to join their team remotely on a contract basis. The successful candidate will lead solution delivery efforts and drive digital transformation for their Managed Services clients, enabling them to unlock measurable value from their ServiceNow investments.


Responsibilities

• Act as the primary liaison between business stakeholders and the ServiceNow development team, ensuring alignment and clarity across all phases of delivery.

• Lead discovery sessions and translate business needs into actionable user stories and functional requirements.

• Mentor and support developers by providing detailed context, requirements and design guidance.

• Advocate for the customer throughout the development lifecycle, ensuring solutions deliver maximum value.

• Identify and define opportunities to implement AI-driven features such as Virtual Agent, Predictive Intelligence and machine learning enhancements.

• Analyze and optimize business processes, recommending future-state solutions using standard and custom ServiceNow capabilities.

• Ensure alignment with enterprise frameworks like CSDM, ITIL and CMDB health best practices.

• Support Agile delivery through active participation in sprint planning, backlog refinement, code reviews and demos.

• Coordinate and lead testing efforts, including solution validation and support for user acceptance testing (UAT).

• Maintain comprehensive documentation, including requirements, knowledge articles and change management artifacts.

Skillset

• Minimum of 5 years of experience as a Business Analyst, with at least 3 years focused on ServiceNow implementations or operations.

• Proven hands-on expertise with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM.

• ServiceNow Certified System Administrator (CSA) is a must.

• Certified ScrumMaster (CSM) or equivalent Agile certification.

• ITIL v4 Foundation Certification.

• Experience with advanced ServiceNow features such as Discovery, domain-separated instances, Software/Hardware Asset Management (SAM/HAM) and AI integrations.

• Understanding of responsible AI practices and data governance principles.

• Working knowledge of ServiceNow AI/ML capabilities, including Virtual Agent, Predictive Intelligence and related tools.

• Exceptional communication skills and a strong ability to manage priorities across multiple stakeholders.

• U.S. Citizenship is required for work with federal clients.

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.