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Our client stands at the forefront of aiding companies in their digital transformation endeavors, offering the crucial technological infrastructure vital for their triumph. They are hiring a ServiceNow Business Process Consultant on a contract basis, who will hold a central role in delivering inventive solutions to their clients.


Responsibilities: 

• As a ServiceNow Business Process Consultant, you will participate in the design, deployment, and integration of ServiceNow products.

• You will contribute to project planning and define delivery methodologies, as well as design and lead client demonstrations and workshops.

• Gather and analyze client business needs, effectively communicating them to project team members.

• Define business processes and identify areas for process improvement.

• Collaborate with project team members to recommend solutions meeting client needs while minimizing technical debt.

• Create high-quality written deliverables, assist in backlog prioritization and define test plans.

• Participate in application reviews, testing and quality control activities.

• Design and conduct training and knowledge transfer sessions.

Skillset:

• ServiceNow certifications (e.g., Certified Implementation Specialist).

• Previous experience in ServiceNow implementation and consulting.

• Robust comprehension of business processes and methodologies for process enhancement.

• Familiarity with IT Service Management (ITSM) best practices.

• Exceptional communication and interpersonal abilities.

• Proven leadership in client-facing engagements and workshop facilitation.

• Experience with project management methodologies and tools.

• Proficiency in crafting and delivering high caliber written documentation and presentations.

If this sounds like the role for you, apply now in the link below or email your resume to caitlyn@alldus.com for consideration.

Our client are hiring a ServiceNow HAM Business Analyst to function as a HAM (Hardware Asset Management) Analyst. This position will be a full-time and remote contract opportunity.

 

Responsibilities

• Play a crucial role in bridging the gap between the Hardware Asset Management (HAM) user team, the ServiceNow technical development (ITSM) team, and other stakeholders
• Provide practical training and step-by-step how-to instruction aimed at enhancing knowledge and increasing adoption of standard hardware asset processes through the continued use of ServiceNow HAM Pro and related functions through the performance of items like: formal functional overviews, user manual and documentation creation, field/function/data inter-dependency identification and mapping, UAT test guidance, Platform Upgrade test guidance, etc.
• Provide industry standard best-practice recommendations governed by an out-of-the-box objective to assist our client in working towards and achieving its IT Asset Management (ITAM) maturity goals
• Identify and propose solutions to address systems, resource, and/or skills gaps required to maintain current and future ITAM states
• Assist in incident analysis, enhancement requirements analysis/demand creation, test case creation and execution, and basic report creation

   

Skillset

• 4+ years of experience in ServiceNow
• Hardware Asset Management (HAM) experience
• ServiceNow HAM experience
• ITAM experience
• Must have great communication skills
• Current ServiceNow certifications (CSA, etc.)

If this sounds like the role for you, apply now in the link below or email your resume to christopher@alldus.com for consideration.

Our Cloud and Information Services client is looking for a Senior CSM Business Systems Analyst specializing in ServiceNow CSM to join their team. You will play a critical role in their ServiceNow platform's design, development, implementation and maintenance to support our customer service operations.

The successful candidate will collaborate closely with stakeholders across various departments to gather requirements, analyze business processes, and translate them into effective ServiceNow solutions. Additionally, you will provide subject matter expertise to connect and align CSM with IT Service Management (ITSM) and IT Operations Management (ITOM) to ensure seamless integration and alignment with broader IT initiatives.


Responsibilities

• Collaborate with business stakeholders to understand and document ServiceNow CSM implementation and enhancements requirements.
• Design, configure, and customize ServiceNow CSM modules to meet business needs, leveraging best practices and industry standards.
• Conduct a thorough analysis of existing business processes and identify opportunities for improvement and optimization through ServiceNow.
• Lead and participate in the full lifecycle of ServiceNow projects, including requirements gathering, solution design, development, testing, deployment, and post-implementation support.
• Provide guidance and expertise to junior analysts and developers on ServiceNow CSM configurations and best practices.
• Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other IT systems and tools, particularly ITSM and ITOM platforms.
• Develop and maintain documentation, including system requirements, design specifications, test plans, and user guides.
• Stay abreast of ServiceNow platform updates, industry trends, and best practices to improve our ServiceNow environment continuously.
   

Qualifications

• 8 years of experience in ServiceNow as a CSM Business Systems Analyst.
• Bachelor's degree in Information Technology, Computer Science or related field.
• Experience with Customer Service Management processes, including Case Management, Interactions, Virtual Agent, Advanced Work Assignment, and Knowledge
• Strong understanding of IT Service Management (ITSM) processes, including incident management, change management, and service catalog.
• Experience with IT Operations Management (ITOM) concepts such as event management, discovery, and orchestration.
• Proven track record of successful ServiceNow implementations and enhancements, including requirements gathering, solution design, configuration, and testing.
• Proficiency in ServiceNow development technologies, including JavaScript, GlideScript, and ServiceNow APIs.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into practical ServiceNow solutions.
• ServiceNow certifications (e.g., Certified Implementation Specialist - CSM).
• ServiceNow certification(s) such as Certified System Admin (CSA), Certified Implementation Specialist (CIS), or Certificates for CSM, ITSM, and ITOM is a plus.

Interested? Apply now in the link below or email your resume directly to caitlyn@alldus.com for consideration.

Alldus International are seeking a highly motivated and experienced ServiceNow Business Process Consultant to work with an elite ServiceNow partner and support their ongoing projects focusing on HRSD and WSD.
Responsibilities

• Business Process Analysis:
  • Conduct in-depth analysis of business processes and requirements, with a focus on HR Service Delivery (HRSD) and Workplace Service Delivery (WSD) on the ServiceNow platform.
  • Collaborate with stakeholders to understand current workflows and identify areas for improvement.
• ServiceNow Implementation:
  • Lead the design and implementation of HRSD solutions, specifically within the Workplace Service Delivery (WSD) module on the ServiceNow platform.
  • Customize and configure ServiceNow modules to align with HRSD and WSD requirements.
• Requirements Gathering:
  • Work closely with HR teams to gather and document business requirements for HRSD and WSD.
  • Translate business needs into actionable ServiceNow configurations and enhancements.
• Process Optimization:
  • Design and implement process improvements to enhance efficiency and effectiveness in HR service delivery.
  • Collaborate with cross-functional teams to ensure optimized workflows across the organization.
• Stakeholder Collaboration:
  • Engage with internal stakeholders, including HR, IT, and other relevant departments, to align solutions with organizational goals.
  • Foster strong relationships with business partners to ensure the successful implementation of ServiceNow solutions.
• Training and Knowledge Transfer:
  • Provide training to end-users on HRSD and WSD processes within the ServiceNow platform.
  • Transfer knowledge to internal teams to enable them to support and maintain ServiceNow solutions.
• Documentation:
  • Create and maintain comprehensive documentation for HRSD and WSD configurations, processes, and workflows.
  • Document best practices and guidelines for ServiceNow implementation within the HR domain.
• Continuous Improvement:
  • Stay informed about the latest ServiceNow features and updates, particularly those related to HRSD and WSD.
  • Proactively identify opportunities for continuous improvement in HR service delivery processes.

Qualifications

• Bachelor’s degree in business administration, Information Technology, or a related field.
• Minimum of 7 years of experience as a ServiceNow Business Process Consultant.
• Proven track record of HRSD implementation, with specific recent experience in the Workplace Service Delivery (WSD) module on ServiceNow.
• Experience customizing and configuring ServiceNow modules to meet HR service delivery requirements.

Certifications (Preferred):

• ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR).
• ServiceNow Certified Implementation Specialist – Service Mapping.

Rate: $75-$85

This position will be working directly with stakeholders, serve as a Business and must be able to communicate effectively via phone and web conferencing as many stakeholders work remotely.
In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.
Minimum Job Requirements:

• 1+ years of experience in a fast-paced IT environment
• 1+ years of experience with the ServiceNow Platform
• 1+ years of business analysis experience
• Ability to write and decompose user stories with clear acceptance criteria
• US Citizen
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.)

• Desired Skills:

• Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand.
• Good understanding of basic system technologies as they relate to the project deliverables.
• Ability to maintain project roadmaps.
• Ability to provide technical assistance and troubleshooting by effectively responding to inquiries.
• Active DHS Public Trust