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Our client, an Elite ServiceNow Partner, are hiring a ServiceNow Business Process Consultant on a 6-month contract basis working remotely in the U.S. Specializing in Strategic Portfolio Management (SPM), the successful candidate will play a key role in developing and maintaining thought leadership, with deep expertise in both process and technology.


Responsibilities

• Develop business-focused solutions that drive value by designing repeatable processes to solve customer challenges, using best practices and industry standards.

• Lead workshops to define, redesign, and improve SPM processes, conducting gap analyses to identify opportunities for enhancement in people, processes, and technology.

• Propose process improvements by evaluating the efficiency and effectiveness of current systems, providing detailed recommendations that outline benefits, risks, and trade-offs.

• Gather, document, and manage business and process requirements, ensuring that solutions align with customer expectations.

• Collaborate with project teams to implement to-be processes, offering expert guidance to ensure successful outcomes.

• Advise clients on leveraging ServiceNow’s capabilities to enhance their SPM processes, ensuring alignment with business goals.

• Develop and refine key documentation, such as process flows, roles/responsibilities, workshop materials, and gap analysis reports.

• Ensure the timely delivery of high-quality process-related deliverables to both internal teams and customers, driving meaningful business outcomes.

• Maintain expertise in ServiceNow SPM product capabilities and associated processes, contributing to the development and sharing of best practices.

Skillset

• 2-4 years of experience with ServiceNow, focusing on SPM solutions.

• Proven experience in leading workshops, gathering key requirements, and influencing decision-making at senior levels, including CIOs, CFOs, and IT Directors.

• Ability to provide technical guidance across all project stakeholders, delivering effective solutions while working closely with diverse teams.

• Familiarity with writing and managing user stories for project delivery.

• Experience in conducting workshops and working directly with stakeholders to understand needs and recommend solutions.

• Customer-centric mindset with strong interpersonal abilities.

• Excellent organizational and time management abilities, with a track record of managing multiple projects simultaneously.

• Certified ServiceNow Administrator, Implementation Specialist (CSA, CIS); Certified Implementation Specialist – SPM (preferred).

If this sounds like the role for you, apply now in the link below or email your resume directly to rhiannon@alldus.com for consideration.

Our client is one of the largest players in ServiceNow, who strive to make smarter ways of working in generating transformation, digitization and automation for their customers. They are hiring a ServiceNow GRC Business Process Consultant on a contract basis to join the team remotely and be responsible for the delivery Process Improvement engagement by facilitating the process design and modelling for clients.


Responsibilities

• As a ServiceNow GRC Business Process Consultant you will be responsible for the delivery Process Improvement engagements by facilitating the process design and modelling for clients.

• You will be taking the clients to the next level of the process maturity.

• Be required to support the Business Development teams in pre-sales activity by providing functional and technical support to the Business Development team by building the right solutions based on the clients’ requirements.

Skillset

• Bachelor’s degree preferably in Information Technology, Engineering or the Sciences

• 5+ years’ experience process development, management, and improvement

• 3+ years’ experience in ServiceNow

• ServiceNow - Certified System Administrator

• Business Process for Implementation

• ITIL V3 or 4 (required)

• CPDE (required or equivalent)

• Agile (desired)

• Prosci (desired)

• TOGAF (desired)

• Six Sigma (desired)

• Strong requirements gathering experience.

• Ability to work with business users and clients

• Strong interpersonal skills, customer-serving attitude, and appreciation for cultural diversity

If this sounds like the role for you, apply now in the link below or email your resume directly to rhiannon@alldus.com for consideration.

Our client are an Elite ServiceNow Partner and they are hiring a ServiceNow (HRSD) Business Process Consultant for a 6 month contract located remotely in the U.S. The successful candidate will work closely with the organization’s clients to craft implementation strategies and pioneer groundbreaking HRSD solutions.


Responsibilities

• Collaborate with clients to understand business requirements and design customized HRSD solutions.

• Lead project initiation, pre-work questionnaires, and design workshops.

• Drive process re-engineering and improvements to enhance employee experiences.

• Act as a liaison between technical teams and clients throughout the project lifecycle.

• Provide guidance and ensure smooth implementation of HR processes.

• Influence stakeholders by offering strategic insights and innovative solutions.

• Develop and manage documentation, including design workbooks, user stories, and test scenarios.

• Perform risk assessments and address issues proactively to ensure project success.

• Support user acceptance testing (UAT) and maintain clear communication with stakeholders.

Skillset

• 2-4 years of experience with ServiceNow, focusing on HR solutions.

• Expertise in implementing processes and solutions in customer environments.

• Strong ability to influence stakeholders and provide thought leadership.

• Experience in requirements gathering and detailed process documentation.

• Excellent organizational and time management skills.

• Customer-centric mindset with strong interpersonal abilities.

• Essential prior experience with ServiceNow or similar case management systems.

• Certified ServiceNow Administrator, Implementation Specialist (CSA, CIS); Certified Implementation Specialist – HRSD (preferred).

 

If this sounds like the role for you, apply now in the link below or email your resume directly to rhiannon@alldus.com for consideration.

Our client is an Elite ServiceNow partner and they are hiring a ServiceNow (CSM) Business Process Consultant on a 6-month contact working remotely in the U.S. The successful candidate will be responsible for evaluating, optimizing, and enhancing Customer Service Management (CSM) processes utilizing their deep expertise in ServiceNow CSM and a proven track record of translating business needs into effective ServiceNow solutions.


Responsibilities

• Conduct in-depth analysis of existing Customer Service Management (CSM) processes and business workflows to identify areas of improvement.

• Collaborate with stakeholders to gather requirements and optimize CSM processes to align with business objectives.

• Design and implement ServiceNow CSM solutions that meet the specific needs of the organisation, ensuring alignment with industry best practice.

• Configure and customize the ServiceNow platform to meet unique CSM and business requirements.

• Translate business needs and user stories into ServiceNow configuration and workflows.

• Provide expert guidance on CSM best practices and align solutions with industry standards.

• Develop and maintain comprehensive documentation for CSM processes and ServiceNow configurations.

• Lead training sessions for end-users and support teams on how to maximize the value of the ServiceNow platform.

• Implement and manage enhancements, updates, and continuous improvements to ensure optimal performance and alignment with evolving business goals.

Skillset

• 2-4 years of experience with ServiceNow, focusing on CSM solutions.

• Strong ability to influence stakeholders and provide thought leadership.

• Proven ability to translate business requirements into technical solutions.

• Familiarity with writing and managing user stories for project delivery.

• Experience in conducting workshops and working directly with stakeholders to understand needs and recommend solutions.

• Customer-centric mindset with strong interpersonal abilities.

• Essential prior experience with ServiceNow or similar case management systems.

• Certified ServiceNow Administrator, Implementation Specialist (CSA, CIS); Certified Implementation Specialist – CSM (preferred).

If this sounds like the role for you, apply now in the link below or email your resume directly to rhiannon@alldus.com for consideration.

Our client is a global IT service provider and they are hiring a ServiceNow Business Process Consultant to join their team on a contract basis. The successful candidate will join a high-performing team, responsible for delivering process improvement for their clients.


Responsibilities

• Develop and maintain a strong working relationship with clients and understand their business challenges and propose optimal solutions.

• Conduct comprehensive needs analyses to understand client requirements.

• Establish project specifications and identify appropriate solutions to address business challenges.

• Gather and analyze business data using industry-specific knowledge.

• Gain insights into the client's business organization and operational structure.

• Lead business process definition, re-engineering, improvement, and gap analysis workshops with key client sponsors and stakeholders.

• Guide clients on best practices and ensure alignment with their business objectives.

• Manage and communicate process and business requirements to the delivery team.

• Ensure proposed solutions align with client expectations and requirements.

• Provide support, training, and mentoring to team members to enhance their skills and knowledge.

Skillset

• Bachelor’s degree in business administration, Management Information Systems or similar.

• Certified ServiceNow Administrator, Application Developer, Implementation Specialist (CSA, CAD, CIS); Certified Implementation Specialist - ITSM, CSM, ITOM (preferred).

• 5 years’ ServiceNow experience in process definition, improvement and re-engineering

• 5 years’ ServiceNow experience in developing requirements documentation, project artifacts and process documents.

• 2 years’ recent ServiceNow experience as part of multiple implementation projects; experience in process definition and improvement; demonstrated experience developing requirements, creating Agile Stories, project artifacts, workshop templates, etc.

• Proven experience in communicating complex ideas with stakeholders and building collaborative relationships.

• Experience with ServiceNow platform technologies.

• ITIL v3 or v4 Certification preferred.

• Business Process Management (BPM) training/certification preferred.

• Agile Scrum Master Business Process Management (BPC) training/certification is a plus.
   

If this sounds like the role for you, apply now in the link below or email your resume directly to rhiannon@alldus.com for consideration.