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ServiceNow ITSM Developer and Admin
Location: Remote
Contract: 6 months, likely to extend
Start Date: ASAP
Our client, a leading European organization, is hiring a ServiceNow ITSM Developer & Admin on an initial six-month contract to joint heir team remotely. The successful candidate will play a key role in enhancing and optimising the ServiceNow platform, with a focus on ITSM modules, dashboard development and performance analytics.
Responsibilities
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Develop, design and provide ongoing support for ITSM modules within the ServiceNow platform.
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Maintain and enhance the Configuration Management Database (CMDB) to ensure accuracy and efficiency.
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Create effective and insightful Performance Analytics dashboards to drive data-informed decisions.
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Assist with configuration, customisation and administration of the ServiceNow environment.
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Work closely with internal stakeholders and end-users to understand requirements and deliver solutions.
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Proactively suggest improvements to optimise platform performance and functionality.
Skillset
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Demonstrated practical experience in developing and managing ServiceNow ITSM solutions.
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In-depth expertise in Configuration Management Database (CMDB) management, Performance Analytics and dashboard design.
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ServiceNow Certified System Administrator (CSA) certification is mandatory.
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Certified Application Developer (CAD) certification is a plus.
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Strong communication skills, with the ability to collaborate effectively across multiple teams.
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French language skills are a plus.
Our client, a leading IT Services and Consulting firm, are hiring a ServiceNow Portal Developer to join the team in Maryland on a contract basis. The successful candidate will be part of a high-impact project focused on building advanced portal solutions using UI Builder, custom widgets and real-time integrations, all in support of mission-critical workflows.
Responsibilities
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Design and implement custom ServiceNow widgets using both client-side and server-side JavaScript.
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Create and refine pages and workspaces in UI Builder, applying advanced component and data resource techniques.
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Utilise web components within UI Builder to develop responsive, reusable UI elements.
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Configure and support catalog items, record producers, Glide APIs, business rules and scripts to optimise service functionality.
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Play a key role in shaping portal architecture, prioritising user experience, performance and scalability.
Skillset
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Active Secret clearance required; TS/SCI holders highly desirable.
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Proven expertise in JavaScript development on both the client and server sides within the ServiceNow platform.
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Extensive hands-on experience with custom widgets, widget controllers and the ServiceNow widget editor.
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Strong grasp of UI Builder functionality and the use of web components for dynamic interface design.
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Well-versed in configuring catalog items and working within the broader ServiceNow scripting environment.
Location: Remote within Switzerland (Initial IT setup in Zurich required)
Start Date: ASAP (ideally next week)
End Date: 6 months until the end of year (with possible extension)
Workload: Ideally full-time hours (minimum 3 days per week)
Rate: Competitive.
Our client, an elite ServiceNow Partner, is hiring a Senior ServiceNow Developer with strong ITSM expertise to support a key banking client. The ideal candidate should have hands-on with development and experienced enough to contribute to solutioning in collaboration with a solution architect.
Responsibilities
- Develop and customize solutions within the ServiceNow platform.
- Collaborate with the Solution Architect on design and implementation.
- Work across key ITSM modules such as Incident, Problem, CMDB.
- Integrate with external systems using APIs.
- Ensure adherence to platform best practices and client security standards.
Skillset
- Proven experience as a Senior ServiceNow Developer.
- Strong knowledge of ITSM modules: Incident, Problem, CMDB.
- Understanding of ServiceNow APIs and integration approaches.
- Experience working in regulated environments (banking/finance preferred).
- Comfortable working remotely within Switzerland.
Additional Information
- Candidate must be in Switzerland (remote work from outside Switzerland is not possible).
- Initial IT setup must be done onsite in Zurich.
- Flexible working arrangement, with an average of 60% allocation.
Responsibilities
- Engage actively in technical planning and requirements gathering sessions.
- Design, develop, test, debug and document software solutions.
- Maintain compliance with established development processes and industry standards.
- Build and deploy applications on the ServiceNow platform, specialising in SPM and ITSM modules.
- Collaborate and communicate effectively with colleagues of varying skill levels to achieve project goals.
Skillset
- Bachelor’s degree in Management Information Systems, Computer Science, Engineering or similar.
- Minimum of 5 years of hands-on ServiceNow development experience.
- Proven expertise implementing multiple SPM modules, including Demand, Strategy & Goal Setting, Capacity Planning and Project Management.
- Strong experience configuring ITSM modules such as Incident, Request, Problem and Change Management, including Major Incident knowledge.
- Solid understanding of CMDB (Configuration Management Database).
- Proficiency with Glide API and JavaScript on the ServiceNow platform.
- Experience integrating ServiceNow with external systems using REST and SOAP APIs.
- Skilled in creating dashboards and reports with Performance Analytics and Platform Analytics.
Senior ServiceNow Developer (CSM/FSM)
Location: Remote in the United States
Employment Type: Contract
Our client, a leading ServiceNow partner, are hiring a Senior ServiceNow Developer to join their team remotely on a contract basis. The successful candidate will leverage their expertise in Customer Service Management (CSM) and Field Service Management (FSM) to deliver enterprise-grade solutions, drive technical execution, as well as mentor team members within an Agile environment.
Responsibilities
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Configure and tailor ServiceNow CSM and FSM modules across on-premise, cloud and hybrid environments.
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Design and implement secure, scalable, and high-performance solutions that elevate customer and field service operations.
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Build and maintain integrations with external systems using REST, SOAP, Integration Hub and other APIs.
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Develop and refine automated workflows, business rules, client scripts, UI policies and other components to drive operational efficiency.
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Work within Agile/Scrum teams, actively participating in sprint planning, daily stand-ups and retrospectives.
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Lead technical code reviews, mentor junior developers and promote best practices in CSM and FSM development.
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Translate business requirements into actionable technical solutions through stakeholder collaboration and discovery workshops.
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Collaborate with IT operations and process owners to gather, validate and prioritize user stories.
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Create and maintain thorough documentation for configurations, customizations and system integrations.
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Ensure all solutions comply with ITIL standards, internal governance policies and regulatory requirements.
Skillset
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Bachelor’s degree in Computer Science, IT or similar.
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Minimum of 5 years of ServiceNow development experience, with at least 3 years focused on CSM and/or FSM.
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Proven track record delivering complex ServiceNow implementations and integrations.
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ServiceNow Certified System Administrator (CSA) and two Certified Implementation Specialist (CIS) certifications required.
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ServiceNow Certified Application Developer (CAD) required or ability to obtain within 6 months.
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Strong proficiency in JavaScript, Glide API and ServiceNow scripting (Business Rules, Script Includes, Client Scripts).
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Hands-on expertise with ServiceNow CSM and/or FSM modules.
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Experience integrating ServiceNow with external systems using REST, SOAP and APIs.
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Familiarity with Agile/Scrum methodologies and tools such as Jira and ServiceNow Agile Development.
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Excellent problem-solving skills and ability to communicate technical concepts clearly to stakeholders.
ServiceNow Developer (UX Design & Service Portal)
2 Days/Week | 3-Month Contract | Likely Extension
Remote (EU-Based Only) | German Speaking Required
Our client, a ServiceNow Elite Partner, is hiring a German-speaking ServiceNow Developer for a part-time project focused on UX design and Service Portal enhancements.
Responsibilities
- Design, develop, and optimize ServiceNow Service Portals with a strong emphasis on user experience
- Build and customize widgets, implement responsive layouts, and create modern UI components.
- Collaborate on UX design improvements and best practices.
Skillset
- Proven hands-on experience in ServiceNow development, particularly in Service Portal.
- Strong proficiency in JavaScript, HTML, CSS and AngularJS.
- Demonstrated UX/UI design expertise and understanding of responsive web design.
- Fluent in German (spoken and written).
- EU-based and available to work 2 days per week.
Start ASAP. Great opportunity for a freelancer looking for a stable, long-term client.
Interested? Apply below or send your latest CV to nicola@alldus.com