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ServiceNow Consultant (On-Prem/Self Hosted experience required)
Location: Remote
Contract Length: 3 + months (2-3 days per week)
Start Date: ASAP


Our client, a global tech company, are hiring a ServiceNow Consultant with strong technical expertise to support a self-hosted (non-SaaS) environment. The successful candidate will lead configuration, integration and troubleshooting efforts across the platform.


Responsibilities

  • Configure and deploy ServiceNow solutions across core modules.

  • Manage MID server setup, API integrations and secure data exchange.

  • Support patching, upgrades and performance tuning in self-hosted environments.

  • Troubleshoot production issues and provide technical advisory.

  • Ensure platform security and integration best practices.



Skillset

  • Strong hands-on ServiceNow platform expertise.

  • Experience with self-hosted environments (non-SaaS).

  • Deep understanding of ServiceNow integrations and security.

  • Proven track record in ServiceNow implementations.

  • Excellent troubleshooting and stakeholder engagement skills.



Interested? Apply now in the link below or email your CV to ailsa@alldus.com.

Job Title: ITSM Consultant – Contract 
Location: Remote - Germany
Contract Length: 3+ Months
Start Date: ASAP


Our client, a global tech company, are hiring an experienced ITSM Consultant for a freelance position focused on enhancing and optimizing IT Service Management processes within a ServiceNow environment. The successful canddiate will be responsible for designing, implementing, and improving a series of critical features and workflows to support business operations and drive efficiency.


Responsibilities

  • Implement and enhance Store Case Synchronization functionality.

  • Improve Incident Synchronization across relevant systems.

  • Optimize workflows and improve synchronization enhancements.

  • Deliver synchronization enhancements related to incident data and workflows.

  • Design and implement Reusable Questions, Availability User Criteria, Catalog Taxonomy, Catalog Builder Template, Catalog Builder Wizard Enhancements (Service Offering), Custom Fulfillment Steps (for Service Offering Approval & Financial Approval) and Notification Mechanisms.

  • Manage Schedule Data including working hours and holiday calendars.

  • Define and implement SLA Definitions.

  • Develop and configure SLA Notifications (Breach and Warning alerts).

  • Define and utilize key Metrics (e.g. time spent per status on a per-ticket basis).

  • Create and manage Indicator Definitions for performance tracking and service reporting.



Skillset

  • Proven experience working with ServiceNow ITSM.

  • Strong understanding of Incident, Problem and Major Incident Management.

  • Expertise in Service Catalog design and configuration.

  • Experience with SLA policies, workflows and notifications.

  • Background in reporting, metrics and performance indicators.

  • ServiceNow certifications (e.g. Certified System Administrator, ITSM Implementer) are a bonus.

  • Previous experience in a contract/consulting capacity is a plus.

  • Familiarity with agile project delivery methods.

  • Strong analytical and communication skills.

  • Ability to work autonomously and drive delivery in a fast-paced environment.



To Apply, please send your CV and a brief cover note to ailsa@alldus.com.

ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance 
Start Date: ASAP


Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.

As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.


Responsibilities

  • Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
  • Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
  • Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
  • Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
  • Lead technical workshops and solution architecture sessions with stakeholders.
  • Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
  • Ensure platform performance, security and compliance with enterprise standards.
  • Proactively identify technical risks and develop mitigation strategies.
  • Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.



Skillset

  • Fluent in German (C1+) and English.
  • 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
  • Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
  • Deep understanding of the ServiceNow platform architecture, capabilities and data model.
  • Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
  • Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
  • ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
  • Experience working with large-scale retail customers or B2C service environments is a bonus.
  • Exposure to Agile/Scrum project methodologies.
  • Previous experience leading offshore/nearshore development teams.


Contact ailsa@alldus.com for more details. 

ServiceNow ITAM (SAM) Technical Consultant – Retail
Project Duration: 3 months (initial engagement, extension possible)
Location: Remote (EU required)
Start Date: ASAP
Language: English (German language a plus)


Our client, a global IT Company, are hiring a hands-on ServiceNow ITAM Technical Consultant with experience implementing SAM Pro in complex environments. You will be responsible for the technical delivery of SAM features for a major retail customer, ensuring coverage across a diverse footprint of store devices, back-office systems and third-party tools.


Responsibilities

  • Implement and configure ServiceNow SAM Pro features including normalization, reconciliation and publisher packs.

  • Integrate with discovery sources such as SCCM, Flexera or native ServiceNow Discovery across retail infrastructure.

  • Script and configure license metrics, entitlements and rules tailored to retail software usage patterns.

  • Address software licensing complexities across high-volume, distributed endpoints (e.g., POS systems, kiosks, endpoints).

  • Collaborate with the solutions consultant and retail business teams to ensure seamless deployment.



Skillset

  • Strong technical implementation experience with ServiceNow SAM Pro, including real-world project delivery.

  • Experience working with software asset data from distributed systems and large device inventories.

  • Proficient in ServiceNow scripting, Flow Designer and IntegrationHub.

  • Understanding of ServiceNow Discovery, CMDB structure, and SAM-related integrations.

  • Retail project experience is a strong plus.



Contact ailsa@alldus.com for more info. 

Job Title: ServiceNow Technical Consultant – FSM (Field Service Management)
Location: Fully Remote (U.S. Only)
Employment Type: 6-Month Contract


Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow Technical Consultant with expertise in Field Service Management (FSM) for a fully remote, 6-month contract. This role is ideal for a U.S. citizen with hands-on experience delivering FSM solutions in enterprise environments.


Responsibilities

  • Lead and support the implementation of ServiceNow FSM modules.

  • Customize workflows, mobile interfaces, dispatching tools and asset tracking features.

  • Collaborate with stakeholders to gather requirements and translate them into functional FSM solutions.

  • Perform configuration, integration, testing and documentation.

  • Provide support during and after deployment.



Skillset

  • ServiceNow CSA (Certified System Administrator) is required.

  • ServiceNow CIS-FSM (Certified Implementation Specialist – Field Service Management) is a must.

  • Proven hands-on experience with ServiceNow FSM in enterprise environments.

  • 6+ years of ServiceNow development and configuration experience.

  • Strong understanding of field operations and mobile workforce enablement.

  • Excellent problem-solving and communication skills.

Our client, an innovative IT consulting firm, is hiring a ServiceNow IRM Technical Consultant to join their team remotely on a six-month contract. The successful candidate will support a high-profile end client, leading the successful implementation of Integrated Risk Management (IRM) solutions in line with their risk and compliance objectives.


Responsibilities

  • Lead the end-to-end implementation of ServiceNow IRM modules, including Policy & Compliance, Risk Management, Audit Management and Vendor Risk.

  • Work closely with stakeholders to gather requirements and translate them into scalable and effective ServiceNow solutions.

  • Design, configure and tailor IRM workflows, dashboards, and automated control mechanisms to meet business needs.

  • Deliver technical expertise in scripting, system integrations and overall platform architecture.

  • Provide guidance on governance frameworks, risk scoring methodologies and compliance with standards such as ISO 27001 and NIST.

  • Support user acceptance testing (UAT), deployment activities, documentation and training sessions.

  • Act as a subject matter expert and trusted advisor on ServiceNow IRM best practices and capabilities.




Skillset

  • At least 5 years of experience working with the ServiceNow platform, including a minimum of two years focused on IRM/GRC.

  • Mandatory CIS-Risk and Compliance (CIS-R&C) certification.

  • Possession of further ServiceNow certifications is a plus.

  • Proven track record of delivering at least one complete end-to-end IRM implementation.

  • In-depth understanding of industry risk frameworks and compliance standards.

  • Proficient in client- and server-side scripting, UI policies and business rules within ServiceNow.

  • Experience with additional ServiceNow modules such as SecOps, Vendor Risk or Business Continuity Management (BCM) is a bonus.

  • Strong communication skills with the ability to engage and manage stakeholders effectively.