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ServiceNow Consultant (On-Prem/Self Hosted experience required)
Location: Remote
Contract Length: 3 + months (2-3 days per week)
Start Date: ASAP
Our client, a global tech company, are hiring a ServiceNow Consultant with strong technical expertise to support a self-hosted (non-SaaS) environment. The successful candidate will lead configuration, integration and troubleshooting efforts across the platform.
Responsibilities
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Configure and deploy ServiceNow solutions across core modules.
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Manage MID server setup, API integrations and secure data exchange.
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Support patching, upgrades and performance tuning in self-hosted environments.
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Troubleshoot production issues and provide technical advisory.
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Ensure platform security and integration best practices.
Skillset
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Strong hands-on ServiceNow platform expertise.
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Experience with self-hosted environments (non-SaaS).
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Deep understanding of ServiceNow integrations and security.
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Proven track record in ServiceNow implementations.
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Excellent troubleshooting and stakeholder engagement skills.
Interested? Apply now in the link below or email your CV to ailsa@alldus.com.
Job Title: ITSM Consultant – Contract
Location: Remote - Germany
Contract Length: 3+ Months
Start Date: ASAP
Our client, a global tech company, are hiring an experienced ITSM Consultant for a freelance position focused on enhancing and optimizing IT Service Management processes within a ServiceNow environment. The successful canddiate will be responsible for designing, implementing, and improving a series of critical features and workflows to support business operations and drive efficiency.
Responsibilities
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Implement and enhance Store Case Synchronization functionality.
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Improve Incident Synchronization across relevant systems.
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Optimize workflows and improve synchronization enhancements.
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Deliver synchronization enhancements related to incident data and workflows.
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Design and implement Reusable Questions, Availability User Criteria, Catalog Taxonomy, Catalog Builder Template, Catalog Builder Wizard Enhancements (Service Offering), Custom Fulfillment Steps (for Service Offering Approval & Financial Approval) and Notification Mechanisms.
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Manage Schedule Data including working hours and holiday calendars.
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Define and implement SLA Definitions.
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Develop and configure SLA Notifications (Breach and Warning alerts).
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Define and utilize key Metrics (e.g. time spent per status on a per-ticket basis).
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Create and manage Indicator Definitions for performance tracking and service reporting.
Skillset
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Proven experience working with ServiceNow ITSM.
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Strong understanding of Incident, Problem and Major Incident Management.
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Expertise in Service Catalog design and configuration.
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Experience with SLA policies, workflows and notifications.
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Background in reporting, metrics and performance indicators.
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ServiceNow certifications (e.g. Certified System Administrator, ITSM Implementer) are a bonus.
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Previous experience in a contract/consulting capacity is a plus.
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Familiarity with agile project delivery methods.
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Strong analytical and communication skills.
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Ability to work autonomously and drive delivery in a fast-paced environment.
To Apply, please send your CV and a brief cover note to ailsa@alldus.com.



ServiceNow Technical Architect – CSM (Customer Service Management)
Location: Remote (Germany-based Retail Client)
Language Requirement: Fluent in German and English
Job Type: Contract / Freelance
Start Date: ASAP
Our client are hiring a highly skilled and experienced ServiceNow Technical Architect with deep, hands-on expertise in Customer Service Management (CSM) to support a leading retail client in Germany. This role demands both strategic leadership and strong technical execution to drive complex ServiceNow implementations in a dynamic, customer-facing environment.
As the Technical Architect, you will be responsible for shaping and delivering end-to-end ServiceNow CSM solutions while collaborating closely with business stakeholders, developers, and cross-functional teams. This is a remote role; however, fluency in German is essential due to the client-facing nature of the project.
Responsibilities
- Act as the technical lead and architect for the full lifecycle of CSM implementations and enhancements.
- Translate business requirements into well-architected, scalable and performant ServiceNow solutions.
- Provide hands-on configuration, scripting and integration work within the ServiceNow platform.
- Collaborate with Product Owners, Process Owners, Developers and other Architects to ensure design consistency and platform best practices.
- Lead technical workshops and solution architecture sessions with stakeholders.
- Provide governance and design oversight across CSM workflows, case management, virtual agents, knowledge management and customer portals.
- Ensure platform performance, security and compliance with enterprise standards.
- Proactively identify technical risks and develop mitigation strategies.
- Provide mentorship to junior ServiceNow developers and support knowledge transfer to internal teams.
Skillset
- Fluent in German (C1+) and English.
- 5+ years of hands-on experience as a ServiceNow Technical Architect, with a strong recent focus on CSM.
- Proven track record delivering complex, high-volume CSM projects in enterprise or retail environments.
- Deep understanding of the ServiceNow platform architecture, capabilities and data model.
- Expert-level hands-on knowledge of ServiceNow Studio and Application Scoping, CSM modules, IntegrationHub, Flow Designer, REST/SOAP integrations, Service Portal customization and UI policies/scripts
- Familiarity with ITSM, FSM, or other ServiceNow modules is a plus.
- ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist – CSM is a plus.
- Experience working with large-scale retail customers or B2C service environments is a bonus.
- Exposure to Agile/Scrum project methodologies.
- Previous experience leading offshore/nearshore development teams.
Contact ailsa@alldus.com for more details.
ServiceNow ITAM (SAM) Technical Consultant – Retail
Project Duration: 3 months (initial engagement, extension possible)
Location: Remote (EU required)
Start Date: ASAP
Language: English (German language a plus)
Our client, a global IT Company, are hiring a hands-on ServiceNow ITAM Technical Consultant with experience implementing SAM Pro in complex environments. You will be responsible for the technical delivery of SAM features for a major retail customer, ensuring coverage across a diverse footprint of store devices, back-office systems and third-party tools.
Responsibilities
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Implement and configure ServiceNow SAM Pro features including normalization, reconciliation and publisher packs.
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Integrate with discovery sources such as SCCM, Flexera or native ServiceNow Discovery across retail infrastructure.
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Script and configure license metrics, entitlements and rules tailored to retail software usage patterns.
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Address software licensing complexities across high-volume, distributed endpoints (e.g., POS systems, kiosks, endpoints).
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Collaborate with the solutions consultant and retail business teams to ensure seamless deployment.
Skillset
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Strong technical implementation experience with ServiceNow SAM Pro, including real-world project delivery.
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Experience working with software asset data from distributed systems and large device inventories.
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Proficient in ServiceNow scripting, Flow Designer and IntegrationHub.
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Understanding of ServiceNow Discovery, CMDB structure, and SAM-related integrations.
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Retail project experience is a strong plus.
Contact ailsa@alldus.com for more info.
Job Title: ServiceNow Technical Consultant – FSM (Field Service Management)
Location: Fully Remote (U.S. Only)
Employment Type: 6-Month Contract
Our client, an elite ServiceNow partner, are hiring a skilled ServiceNow Technical Consultant with expertise in Field Service Management (FSM) for a fully remote, 6-month contract. This role is ideal for a U.S. citizen with hands-on experience delivering FSM solutions in enterprise environments.
Responsibilities
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Lead and support the implementation of ServiceNow FSM modules.
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Customize workflows, mobile interfaces, dispatching tools and asset tracking features.
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Collaborate with stakeholders to gather requirements and translate them into functional FSM solutions.
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Perform configuration, integration, testing and documentation.
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Provide support during and after deployment.
Skillset
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ServiceNow CSA (Certified System Administrator) is required.
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ServiceNow CIS-FSM (Certified Implementation Specialist – Field Service Management) is a must.
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Proven hands-on experience with ServiceNow FSM in enterprise environments.
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6+ years of ServiceNow development and configuration experience.
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Strong understanding of field operations and mobile workforce enablement.
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Excellent problem-solving and communication skills.
Our client, an innovative IT consulting firm, is hiring a ServiceNow IRM Technical Consultant to join their team remotely on a six-month contract. The successful candidate will support a high-profile end client, leading the successful implementation of Integrated Risk Management (IRM) solutions in line with their risk and compliance objectives.
Responsibilities
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Lead the end-to-end implementation of ServiceNow IRM modules, including Policy & Compliance, Risk Management, Audit Management and Vendor Risk.
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Work closely with stakeholders to gather requirements and translate them into scalable and effective ServiceNow solutions.
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Design, configure and tailor IRM workflows, dashboards, and automated control mechanisms to meet business needs.
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Deliver technical expertise in scripting, system integrations and overall platform architecture.
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Provide guidance on governance frameworks, risk scoring methodologies and compliance with standards such as ISO 27001 and NIST.
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Support user acceptance testing (UAT), deployment activities, documentation and training sessions.
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Act as a subject matter expert and trusted advisor on ServiceNow IRM best practices and capabilities.
Skillset
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At least 5 years of experience working with the ServiceNow platform, including a minimum of two years focused on IRM/GRC.
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Mandatory CIS-Risk and Compliance (CIS-R&C) certification.
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Possession of further ServiceNow certifications is a plus.
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Proven track record of delivering at least one complete end-to-end IRM implementation.
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In-depth understanding of industry risk frameworks and compliance standards.
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Proficient in client- and server-side scripting, UI policies and business rules within ServiceNow.
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Experience with additional ServiceNow modules such as SecOps, Vendor Risk or Business Continuity Management (BCM) is a bonus.
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Strong communication skills with the ability to engage and manage stakeholders effectively.