ServiceNow Business Process Consultant ITOM Jobs

Our client, an established software provider, are hiring a ServiceNow SPM Functional Lead to join the team on a contract basis in Dallas, TX. The successful candidate will design and configure solutions on the ServiceNow platform, lead projects to ensure successful delivery and transform business needs into scalable, efficient and user-centric ServiceNow applications.


Responsibilities

• Partner with business stakeholders to elicit, define and document comprehensive business requirements.

• Design and deploy ServiceNow solutions that align with organizational objectives and adhere to industry standards.

• Configure and tailor key ServiceNow modules, including Service Portfolio Management (SPM), HR Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM) and Security Operations (SecOps).

• Act as the subject matter expert on ServiceNow functionality, offering advice on best practices and system limitations.

• Collaborate with development teams to convert functional requirements into precise technical specifications.

• Oversee solution testing, validation and quality assurance to guarantee successful implementation.

• Conduct user training and facilitate change management to support adoption and process improvements.

• Keep up to date with ServiceNow platform enhancements, new capabilities and industry developments, recommending improvements proactively.

Skillset

• Demonstrated experience as a ServiceNow Functional Consultant or in a comparable role delivering projects from initiation to completion.

• In-depth expertise with ServiceNow modules such as SPM, HRSD, CSM, ITOM, SecOps and associated workflows.

• Comprehensive understanding of IT Service Management (ITSM) processes and recognized industry best practices.

• Proven ability to gather requirements, perform business analysis and manage stakeholder relationships effectively.

• Practical experience in configuring and customizing ServiceNow workflows, forms, business rules and UI policies.

• Strong communication and interpersonal skills, capable of engaging with a broad range of stakeholders.

• Experience in project management activities including planning, scheduling, risk mitigation, and reporting.

• Skilled in delivering user training and leading change management efforts.

• Excellent analytical thinking, problem-solving abilities and thorough documentation skills.

• Possession of ServiceNow Certified System Administrator or other relevant certifications is a bonus.

Our client, a global leader in Digital Transformation, is hiring a ServiceNow ITOM Technical Consultant to join their Canda-based team remotely on a contract basis. The successful candidate will collaborate with enterprise clients to deliver tailored implementations, configurations and optimizations of the ServiceNow ITOM suite, aligning solutions with complex and evolving business requirements.


Responsibilities

• Design and implement scalable solutions across ServiceNow ITOM modules, ensuring alignment with business and technical objectives.

• Facilitate client workshops and perform needs assessments to translate business requirements into actionable technical plans.

• Set up and maintain MID Servers, probes, sensors and discovery patterns to enable accurate infrastructure mapping.

• Develop seamless integrations between ServiceNow and external monitoring systems, cloud services and infrastructure tools.

• Partner with platform architects and development teams to ensure adherence to best practices and maintain high coding standards.

• Identify, diagnose and resolve technical issues affecting ITOM performance, reliability and integrations.

• Act as a trusted advisor and subject matter expert on ServiceNow ITOM solutions, trends and implementation strategies.

• Produce clear and comprehensive documentation for system configurations, processes and project deliverables.

• Deliver training and knowledge transfer sessions to internal teams and client stakeholders, supporting long-term solution adoption.

Skillset

• At least 3 years of practical experience with ServiceNow specializing in ITOM solutions.

• Proven expertise in two or more key ITOM components e.g. Discovery, Service Mapping, Event Management, Orchestration or Cloud Management.

• Strong proficiency in JavaScript, Glide API, API integrations and MID Server configuration.

• Solid grasp of enterprise infrastructure technologies, including networking, cloud environments, virtualization and containers.

• In-depth understanding of CMDB structure, architecture and data modeling within ServiceNow.

• ServiceNow Certified Implementation Specialist – ITOM or Discovery certification is preferred.

• Familiarity with ITIL methodologies and service management best practices.

• Hands-on experience integrating cloud platforms such as AWS, Azure, or GCP into the ServiceNow ecosystem.

• Working knowledge of DevOps tools, automation frameworks, and CI/CD pipelines.

• Excellent analytical thinking, with strong communication and stakeholder engagement skills.

Job Title: ServiceNow Business Process Consultant
Employment Type: Minimum 6-month contract
Location: Remote/Hybrid (USA-based)


Our client, an Elite ServiceNow Partner, are hiring a ServiceNow Business Process Consultant with expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join the team on a six-month contract. The successful candidate will design, implement and optimize ITAM and ITOM processes on the ServiceNow platform to enhance their IT infrastructure, operations and asset management strategies.


Responsibilities

• Lead workshops to define, re-engineer and improve ITAM and ITOM processes, conducting gap analyses to identify opportunities for enhancement.

• Collaborate with stakeholders to align ServiceNow capabilities with business objectives and demonstrate its value.

• Provide guidance on ITAM processes (e.g. SAM, HAM) and ITOM modules (e.g. Discovery, Service Mapping, Event Management).

• Develop and maintain essential documentation such as process flow diagrams, gap analysis reports and project charters.

• Oversee CMDB design and governance, ensuring accurate asset and service relationships.

• Identify areas for process improvement, outlining solutions with associated benefits, risks and trade-offs.

• Act as a functional lead during engagements, ensuring successful implementation of processes.

• Mentor team members and provide training to clients on ServiceNow best practices.

Skillset

• Proven experience with ServiceNow implementations for both ITAM (e.g. SAM Pro, HAM) and ITOM (e.g. Discovery, Service Mapping).

• Strong knowledge of ITIL frameworks (certification preferred).

• Ability to manage CMDB design, governance, and optimization.

• Excellent communication skills for stakeholder collaboration.

• CSA, CAD or CIS certifications desirable.

Interested? Click Apply and we would be happy to offer more information.