ServiceNow SPM Architect Jobs

Our client, a leading transportation organization, is hiring an experienced German-speaking ServiceNow Strategic Portfolio Management (SPM) Business Analyst on a contract basis in Austria. The successful candidate will connect business stakeholders with the ServiceNow platform, translating business requirements into effective SPM solutions and clearly demonstrating their value across the business.


Responsibilities

• Serve as the Business Analyst and subject matter expert for ServiceNow Strategic Portfolio Management (SPM).

• Engage with business and technology stakeholders to understand portfolio, investment, demand, project and strategic planning requirements.

• Analyze business processes and identify opportunities to use ServiceNow SPM's out-of-the-box functionality.

• Translate business requirements into practical, scalable SPM solutions while minimizing unnecessary customization.

• Define and optimize SPM processes, workflows and ways of working.

• Lead stakeholder workshops, clearly communicating SPM capabilities, benefits and best practices.

• Promote the value of ServiceNow SPM, building stakeholder buy-in and supporting adoption across the organization.

• Challenge requirements constructively and demonstrate how existing ServiceNow functionality can address business needs.

• Collaborate with product owners, architects and technical teams to develop clear user stories, acceptance criteria and functional documentation.

• Support backlog prioritization and drive continuous improvement of the SPM platform and associated business processes.

Skillset

• Fluency in German is mandatory.

• Strong hands-on experience as a ServiceNow Business Analyst, with significant expertise in Strategic Portfolio Management (SPM).

• ServiceNow SPM certification or other relevant ServiceNow certifications are highly desirable.

• In-depth knowledge of ServiceNow SPM's out-of-the-box functionality and capabilities.

• Experience across Demand Management, Project Portfolio Management, Investment Planning, Portfolio Planning and Strategic Planning.

• Proven ability to translate business requirements into practical and scalable ServiceNow SPM solutions.

• Strong stakeholder management, workshop facilitation and requirements-gathering skills.

• Ability to clearly communicate and promote the value of SPM to business and technology stakeholders.

• A pragmatic approach to solution design, prioritising out-of-the-box functionality over unnecessary customisation.

• Excellent communication, influencing and interpersonal skills.

Our client, a global IT company, are hiring an experienced ServiceNow PSDS Technical Consultant to join their team in Washington D.C. on a 12-month contract. The successful candidate will play a key role in the design, development, integration and implementation of ServiceNow solutions supporting Public Sector Digital Services (PSDS), helping to deliver secure, scalable and high-quality capabilities within an Agile environment.


Responsibilities

• Design, build and customize ServiceNow applications and modules to meet business and technical requirements.

• Deliver robust technical solutions in line with ServiceNow best practices, governance and development standards.

• Leverage Flow Designer, IntegrationHub, UI Builder, Service Portal and App Engine Studio to deliver effective platform solutions.

• Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, ACLs and Scheduled Jobs.

• Design, implement and maintain integrations with third-party systems using REST, SOAP, MID Server, IntegrationHub and APIs.

• Contribute to the delivery and ongoing enhancement of Public Sector Digital Services (PSDS) capabilities within ServiceNow.

• Participate in technical discovery, requirements gathering and solution design workshops.

• Create and maintain high-quality technical documentation, including solution designs, configuration guides and deployment documentation.

Skillset

• Extensive hands-on ServiceNow development and configuration experience, with a proven track record delivering complex technical solutions.

• Strong JavaScript skills across both client-side and server-side scripting, including Client Scripts, Business Rules, Script Includes, UI Policies and ACLs.

• Experience with Flow Designer, IntegrationHub, Service Portal, UI Builder, App Engine Studio, Performance Analytics, Reporting and Dashboards.

• Strong experience developing REST and SOAP integrations, with a good understanding of APIs, MID Server and ServiceNow integration patterns.

• Solid knowledge of the ServiceNow data model, CMDB, platform architecture, ITIL and ServiceNow best practices, with experience using source control and update sets.

• Experience delivering ServiceNow solutions within Agile/Scrum environments, with strong analytical, problem-solving, documentation and stakeholder engagement skills.

• Previous experience in Public Sector/Government environments and/or Public Sector Digital Services (PSDS) implementations is a big plus.

• Experience across ServiceNow products such as ITSM, CSM, ITOM, SPM, HRSD and IRM, with knowledge of Employee Centre, Digital Workflows, DevOps, CI/CD and ATF desirable.

• Relevant ServiceNow certifications, including CSA, CAD or CIS are highly desirable; CTA would be an advantage.