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ServiceNow CMDB Consultant
Location: Zurich (Hybrid)
Start: March 2026
Contract Type: Freelance
Languages: German and English
Our client, an Elite ServiceNow Partner, is hiring a German-speaking ServiceNow CMDB Consultant to join their team in Zurich, Switzerland on a freelance contract. The successful candidate will focus on designing, stabilizing and governing a scalable CMDB landscape within a complex enterprise environment.
Responsibilities-
Design and implement ServiceNow CMDB solutions aligned with the Common Service Data Model (CSDM).
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Analyze, structure and stabilize existing CMDB environments.
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Define, establish and embed CMDB governance, including roles, responsibilities and operating models.
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Plan, conduct and moderate workshops with both business and IT stakeholders.
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Translate functional and business requirements into scalable technical CMDB and Discovery architectures.
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Provide expertise across related ServiceNow domains, including ITSM, SPM and Discovery.
Skillset-
Fluent in German and English.
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At least 5 years of hands-on experience delivering ServiceNow CMDB / CSDM initiatives.
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Strong, in-depth expertise in CMDB, CSDM, CI modelling, and identification & reconciliation.
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Demonstrated track record in large-scale enterprise transformation programs.
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Excellent communication, stakeholder management and workshop facilitation skills.
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Solid understanding of ITIL-based service management processes.
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Preferred Certifications: ServiceNow CIS – CMDB, CIS – Discovery, CSA, CAD, and ITIL 4 Foundation (or higher).
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