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Our client, an established IT Services & Consulting organization, is hiring an experienced Solutions Architect with skills in ServiceNow CSM (Customer Service Management) to join the team in New York. The successful candidate will provide architectural leadership across ServiceNow implementations, mentor technical teams and help drive successful customer outcomes through best-practice design and delivery.
Responsibilities-
Own the architectural vision and technical delivery for large-scale ServiceNow implementations from concept through to completion.
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Establish, govern and evolve solution architectures that align with customer needs, industry best practices and organizational standards.
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Architect, build and oversee integrations between ServiceNow and a wide range of third-party systems.
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Serve as a trusted technical authority for customers, providing guidance on complex design decisions and enabling successful platform adoption.
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Plan and lead technical workshops, architecture reviews and customer-facing presentations.
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Provide technical leadership and mentoring to junior and mid-level team members.
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Review and assure solution designs, configurations, and code to ensure high standards of quality, performance, and security.
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Drive continuous improvement across delivery approaches, architectural standards, and reusable technical assets.
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Support and influence product development initiatives through architectural leadership and innovation across the ServiceNow platform.
Skillset-
Demonstrated experience leading the architectural design and technical development of large-scale enterprise solutions, preferably within a ServiceNow environment.
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At least two Certified Implementation Specialist certifications or similar.
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Proven capability in designing, building and delivering integrations between ServiceNow and third-party applications.
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A strong track record of advising customers through complex technical challenges and enabling successful platform adoption.
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Experience delivering customer-facing workshops, technical deep dives, and formal presentations.
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In-depth knowledge of the ServiceNow platform and its core product offerings.
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Excellent analytical, leadership, and communication skills, with the ability to influence both technical and non-technical stakeholders.
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Ability to design, document, and support complex solution architectures and system integrations.
Benefits-
Salary: $180k - $200k DOE
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Strong benefits package.
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ServiceNow Senior Consultant – CSM (with SOM / CPQ)
Location: Fully remote within UK or Europe
Engagement Type: Contract / Part-Time
Commitment: ~1.5 days per week
Duration: 9 months
Out client, a global tech leader, are hiring an experienced ServiceNow Senior Consultant to join the team on a 9-month part-time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the ServiceNow platform, including translating business requirements into robust ServiceNow configurations, providing technical guidance and ensuring best-practice delivery across the CPQ and order lifecycle.
Responsibilities-
Lead and support the CPQ implementation within the ServiceNow platform, primarily through configuration rather than custom development.
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Provide technical and functional guidance across CSM and SOM modules.
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Translate business and process requirements into scalable ServiceNow configurations.
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Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.
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Advise stakeholders on ServiceNow best practices, platform capabilities and limitations.
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Collaborate with business stakeholders, product owners, and technical teams across Europe.
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Support solution design decisions and ensure alignment with enterprise architecture.
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Contribute to documentation, knowledge transfer and solution handover.
Skillset-
Senior-level experience as a ServiceNow Consultant.
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ServiceNow certifications (CSM, SOM, or CSA/CIS) is a plus.
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Strong hands-on experience with Customer Service Management (CSM).
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Proven experience with Sales and Order Management (SOM).
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Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within ServiceNow.
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Strong ServiceNow configuration skills (workflows, flows, data models, business rules, UI policies, etc.).
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Ability to translate business requirements into technical solutions.
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Experience working in distributed / remote teams.
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Strong communication and stakeholder management skills.
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Experience in telecom, utilities or complex service-provider environments is a bonus.
Interested? Apply via the “Apply Now” link below or please contact Nicola at nicolam@alldus.com to discuss further. -
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ServiceNow CSM Principal Technical Consultant
Location: Remote in EU
Contract Type: 3-Month Rolling Contract
Our client, a leading automotive consultancy, is hiring an experienced ServiceNow Technical Lead with strong expertise in Customer Service Management (CSM) to join their digital transformation programme. The successful candidate will be responsible for leading the technical design, development, and delivery of ServiceNow CSM solutions aligned with business objectives.
Responsibilities- Lead the end-to-end technical implementation of ServiceNow CSM modules and integrations.
- Collaborate with business analysts, architects, and stakeholders to translate requirements into scalable technical solutions.
- Provide technical leadership and best practice guidance to developers and platform administrators.
- Design and implement workflows, service portals, integrations, and automation using Flow Designer, IntegrationHub, and related ServiceNow capabilities.
- Ensure alignment with ITIL and enterprise architecture standards.
- Conduct code reviews, performance tuning, and quality assurance checks.
- Support production deployments and post-implementation improvements.
- Produce and maintain technical documentation.
Skillset- Proven experience as a ServiceNow Technical Lead or Senior Developer, specifically within CSM implementations.
- Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide), and integration technologies (REST/SOAP APIs, MID Server, etc.).
- Experience with automotive industry clients or large enterprise environments preferred.
- ServiceNow Certified System Administrator (CSA) required; CSM and Application Developer certifications desirable.
- Excellent communication and stakeholder management skills.
- Fluent in English; German language skills are an advantage.
Apply Now in the link below or reach out to ailsa@alldus.com for more details.
