ServiceNow FSM Architect Jobs

Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


Responsibilities

• Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

• Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

• Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

• Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

• Collaborate with developers and technical teams to implement and validate process improvements.

• Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

• Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

• Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

• Create and deliver user training sessions and comprehensive documentation for end users and support staff.

• Remain current on the latest ServiceNow CSM updates, features, and emerging trends.

Skillset

• Bachelor’s degree in Business, Information Technology, Computer Science or similar.

• Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

• ServiceNow Certified Implementation Specialist - CSM certification is required.

• Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

• Proven experience in designing, streamlining and optimizing customer service processes.

• Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

• Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

• Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

Our client, an exciting ServiceNow partner, is hiring a German-Speaking ServiceNow Consultant (FSM) for a 6 month freelance project.


Responsibilities

• Speak German to project teams & customers.

• Lead, develop and design solutions within an architectural framework in collaboration peers and Development team.

• Collaborate with technical teams to define standards and best practice for customisation and integration of ServiceNow platform.

• Translate business process requirements from Product owners into technical designs.

• Advise, qualify and question customer requirements, especially in complex projects and in the case of unclear customer requirements.

• Oversee the implementation of new features, modules and enhancements.

• Able to communicate complex issues with stakeholders and technical staff.

Skillset

• Minimum of 4 years of experience of ServiceNow development and implementation.

• At least four years of experience in delivering Integrations within the ServiceNow platform.

• Demonstrated experience of implementing multiple applications in ServiceNow including ITSM and FSM.

• Thorough understanding of ITIL processes, such as Incident, Problem, Configuration management and Change management.

• Experience of developing custom applications in ServiceNow 

Please get in touch ailsa@alldus.com.

Alldus International Ltd is looking for a ServiceNow Consultant (FSM) on a freelance position to join one of our exciting IT Consulting clients.


Responsibilities

• Lead and design solutions within an architectural framework in collaboration peers and Development team.

• Collaborate with technical teams to define standards and best practice for customisation and integration of ServiceNow platform.

• Translate business process requirements from Product owners into technical designs.

• Advize, qualify and question customer requirements, especially in complex projects and in the case of unclear customer requirements.

• Oversee the implementation of new features, modules and enhancements.

• Able to communicate complex issues with stakeholders and technical staff.

Skillset

• 4+ years of experience of ServiceNow development and implementation.

• 4+ years of experience in delivering Integrations within the ServiceNow platform.

• Demonstrable experience of implementing multiple applications in ServiceNow including ITSM and FSM.

• Thorough understanding of ITIL processes, such as Incident, Problem, Configuration management and Change management.

• Experience of developing custom applications in ServiceNow .

Please get in touch ailsa@alldus.com.

Alldus is hiring a ServiceNow FSM Business Process Consultant to help one of our clients optimize their Field Service Management processes. This is a 6-month contract, 100% remote role.


Responsibilities

• Analyze business needs and define ServiceNow FSM workflows.

• Work with stakeholders to optimize field service operations.

• Develop process maps and functional specifications.

• Provide recommendations for ServiceNow FSM configuration and automation.

• Conduct training and knowledge transfer sessions.

Skillset

• 3+ years of experience in ServiceNow FSM and business process consulting.

• Deep understanding of field service workflows and best practices.

• Strong analytical and communication skills.

• Experience working with ServiceNow developers and architects.

• ServiceNow certifications (preferred).

• Must be a US Citizen and eligible to work without sponsorship.

Our client, a rapidly growing Elite ServiceNow Partner in North America, is hiring a ServiceNow FSM Architect to join their team remotely in Canada. The successful candidate will collaborate closely with Program Managers and Developers to design and implement innovative ServiceNow solutions, assist clients in transitioning from legacy platforms, and create roadmaps for their digital transformation.


Responsibilities

• As the ServiceNow FSM Architect, you will take charge of the architectural design and development for ServiceNow implementations.

• Collaborate with cross-functional teams, including Program Managers and Developers.

• Evaluate client requirements and design tailored solutions to meet their business objectives.

• Lead the migration process for clients transitioning from legacy platforms to ServiceNow.

• Create comprehensive roadmaps for ServiceNow modules and functionalities.

• Mentor junior team members and promote a culture of innovation.

Skillset

• Demonstrated experience as a ServiceNow Architect.

• In-depth knowledge of ServiceNow design, implementation, and customization.

• Ability to effectively translate client requirements into actionable solutions.

• Experience with complex digital transformation projects is a plus.

• Strong communication and leadership abilities.

Interested? Send your resume to me at jonathan@alldus.com

Our client, an innovative Fortune 500 Company, are hiring a ServiceNow FSM Architect to join their team in New York on a contract basis. The successful candidate will act as the technical lead on ServiceNow Field Service Management (FSM) projects, driving the delivery of high-quality solutions that meet client requirements and adhere to industry best practices.


Responsibilities

• Serve as the primary technical lead on ServiceNow FSM projects, representing the development team to clients.

• Uphold high standards for technical deliverables, ensuring they are consistent and of superior quality.

• Design and architect robust ServiceNow solutions tailored to address complex business challenges.

• Interpret client requirements and develop scalable, sustainable technical implementations.

• Manage story estimation, guide backlog refinement and oversee delivery timelines.

• Lead onboarding sessions with new clients by facilitating sprint reviews and demonstrations.

• Work closely with Engagement Managers to control scope and proactively resolve technical roadblocks.

• Provide guidance and mentorship to developers, consultants and fellow architects on best practices and design strategies.

• Explore and evaluate third-party and partner technologies for integration opportunities.

• Drive ongoing improvements to technical delivery processes and overall service excellence.

Skillset

• Bachelor’s degree in Computer Science, Information Technology or related.

• Minimum of 5 years’ experience working with the ServiceNow platform.

• ServiceNow Certified System Administrator certification is required. ServiceNow Certified Implementation Specialist for FSM is highly desirable.

• Proven track record of successfully implementing FSM solutions in client-facing environments.

• Solid understanding of integration protocols and technologies such as SSO, SAML, REST, LDAP and JDBC.

• Skilled in JavaScript development within the ServiceNow platform, including use of business rules, client scripts and UI components.

• Hands-on experience with Agile/Scrum methodologies, including team leadership and backlog management.

• Capable of leading and coordinating complex technical projects with multiple stakeholders and moving parts.

• Excellent communication, leadership and consulting abilities with a focus on delivering client value.

ServiceNow Technical Architect (FSM Focus)
Location: Remote (UK/EU Preferred)
Contract Type: Part-Time Initially (2 days/week), potential for full-time hours during build phase
Start Date: ASAP
Duration: Initial engagement for a few months, likely to extend


Our client, a global tech organization, are hiring a ServiceNow Technical Architect with skills in Service Management (FSM) to join the team on a part-time contract. The successful candidate will lead and own FSM delivery, shape architecture and collaborate to deliver smart, scalable ServiceNow solutions.


Responsibilities

• As the ServiceNow Technical Architect, you will facilitate and actively participate in design workshops.

• Turn business requirements into smart, scalable solutions.

• Take full ownership of end-to-end FSM discussions and decision-making.

• Shape the technical architecture while remaining hands-on with configuration and delivery.

• Work closely with stakeholders and cross-functional teams to ensure seamless execution.

Skillset

• Extensive Field Service Management (FSM) expertise.

• Proven ability to design robust technical architectures with hands-on configuration skills.

• Strong communication skills and confidence leading workshops and gathering requirements.

• Experience with Customer Service Management (CSM) is a plus.

Engagement Details

• Starting at 2 days/week for the design phase.

• Potential for much heavier involvement during the build.

• Kicking off ASAP.

Interested? Apply below or please reach out to nicolam@alldus.com for more information.

Alldus is looking for an experienced ServiceNow FSM Architect to lead the design and implementation of Field Service Management solutions for one of our clients. This is a 6-month contract, 100% remote role.


Responsibilities

• Design scalable ServiceNow FSM solutions to meet business requirements.

• Define best practices for FSM workflows, integrations, and automation.

• Provide technical leadership to developers and business stakeholders.

• Optimize system performance and ensure seamless integrations.

• Stay updated with ServiceNow advancements and recommend improvements.

Skillset

• 5+ years of ServiceNow FSM architecture and implementation experience.

• Expertise in ServiceNow platform, workflows, and integrations.

• Experience with REST APIs, JavaScript, and ServiceNow scripting.

• Strong understanding of field service processes and industry best practices.

• ServiceNow certifications (preferred).

• Must be a US Citizen and eligible to work without sponsorship.

Our client, a leading IT Solutions provider, are hiring a ServiceNow Architect to join their team in California on a contract basis. The successful candidate will leverage their expertise in Field Service Management (FSM) to design, architect and implement FSM solutions, driving improved field service delivery, operational efficiency and customer satisfaction.


Responsibilities

• As the ServiceNow Architect, you will lead the architecture and design of ServiceNow FSM solutions, ensuring alignment with business objectives, industry standards and best practices.

• Convert business requirements into technical specifications, workflows and seamless integrations.

• Design and implement workflows, resource allocation and technician scheduling to enhance field operations.

• Serve as the subject matter expert for the FSM module, providing guidance on its capabilities, limitations and configuration options.

• Configure FSM applications, including Dispatch Console, Work Order Management, Asset & Inventory Management and Mobile App setup.

• Ensure seamless integration of FSM with other ServiceNow modules such as ITSM, CSM and Asset Management.

• Implement and customize ServiceNow FSM solutions, including scripting, configuration and integration with external systems (ERP, CRM, IoT platforms).

• Develop custom workflows, automation and mobile functionalities to enhance field technician efficiency.

• Establish and enforce best practices for ServiceNow FSM implementations, covering data model design, security and change management.

Skillset

• Deep experience with Dispatch Console, FSM Mobile App, Work Order Management and Inventory Management.

• Strong proficiency in ITSM, CSM, ITOM, Asset Management and CMDB.

• Advanced skills in JavaScript, AngularJS and ServiceNow scripting (business rules, client scripts, UI policies).

• Hands-on experience with REST, SOAP, and APIs, integrating FSM with platforms like ERP and IoT.

• ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) required; FSM-specific certifications are a plus.

• Strong understanding of field service workflows, scheduling, inventory management, and resource allocation.

• Proven experience leading ServiceNow projects in Agile environments.

• Experience with IoT integrations in FSM for asset monitoring and predictive maintenance is a plus.

• Familiarity with ServiceNow Application Portfolio Management (APM) and Performance Analytics for FSM metrics is an advantage.

• Excellent communication and stakeholder management skills.

Interested? Apply Today!