ServiceNow FSM Business Process Consultant Jobs

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  • Alldus is hiring a ServiceNow FSM Business Process Consultant to help one of our clients optimize their Field Service Management processes. This is a 6-month contract, 100% remote role.


    Responsibilities

    • Analyze business needs and define ServiceNow FSM workflows.

    • Work with stakeholders to optimize field service operations.

    • Develop process maps and functional specifications.

    • Provide recommendations for ServiceNow FSM configuration and automation.

    • Conduct training and knowledge transfer sessions.


    Skillset

    • 3+ years of experience in ServiceNow FSM and business process consulting.

    • Deep understanding of field service workflows and best practices.

    • Strong analytical and communication skills.

    • Experience working with ServiceNow developers and architects.

    • ServiceNow certifications (preferred).

    • Must be a US Citizen and eligible to work without sponsorship.

  • Our client, a global IT Consulting organization, are hiring a ServiceNow Business Process Consultant to join the team in San Jose, CA on a contract basis. The successful candidate will play a key part in analyzing, designing and optimizing customer-facing business processes within the Customer Service Management (CSM) module on the ServiceNow platform.


    Responsibilities

    • Serve as the Subject Matter Expert (SME) for ServiceNow CSM, providing guidance on platform capabilities and best practices.

    • Evaluate current customer service processes to identify areas for automation, enhancement and efficiency gains.

    • Design and document end-to-end workflows and CSM solutions aligned with strategic business goals.

    • Facilitate stakeholder workshops to gather requirements and ensure alignment on solution design.

    • Collaborate with developers and technical teams to implement and validate process improvements.

    • Develop use cases and test scenarios, and support User Acceptance Testing (UAT) to ensure solution effectiveness.

    • Provide expertise on configuration, customization and integration with other ServiceNow modules such as ITSM, FSM and HRSD.

    • Support the rollout of new features and platform upgrades, promoting smooth transitions and user adoption.

    • Create and deliver user training sessions and comprehensive documentation for end users and support staff.

    • Remain current on the latest ServiceNow CSM updates, features, and emerging trends.



    Skillset

    • Bachelor’s degree in Business, Information Technology, Computer Science or similar.

    • Minimum of 3 years of experience as a Business Process Consultant or Analyst, with a strong focus on ServiceNow Customer Service Management (CSM).

    • ServiceNow Certified Implementation Specialist - CSM certification is required.

    • Solid understanding of the ServiceNow platform architecture, including workflows, configurations and integrations.

    • Proven experience in designing, streamlining and optimizing customer service processes.

    • Hands-on experience in Agile/Scrum methodologies, utilizing tools such as JIRA or ServiceNow Agile Development.

    • Knowledge of industry frameworks such as ITIL, COBIT or Six Sigma is a plus.

    • Exceptional communication skills with the ability to convey complex technical concepts to business stakeholders.

  • Our client, an exciting ServiceNow partner, is hiring a German-Speaking ServiceNow Consultant (FSM) for a 6 month freelance project.


    Responsibilities

    • Speak German to project teams & customers.

    • Lead, develop and design solutions within an architectural framework in collaboration peers and Development team.

    • Collaborate with technical teams to define standards and best practice for customisation and integration of ServiceNow platform.

    • Translate business process requirements from Product owners into technical designs.

    • Advise, qualify and question customer requirements, especially in complex projects and in the case of unclear customer requirements.

    • Oversee the implementation of new features, modules and enhancements.

    • Able to communicate complex issues with stakeholders and technical staff.



    Skillset

    • Minimum of 4 years of experience of ServiceNow development and implementation.

    • At least four years of experience in delivering Integrations within the ServiceNow platform.

    • Demonstrated experience of implementing multiple applications in ServiceNow including ITSM and FSM.

    • Thorough understanding of ITIL processes, such as Incident, Problem, Configuration management and Change management.

    • Experience of developing custom applications in ServiceNow 



    Please get in touch ailsa@alldus.com.

  • Alldus International Ltd is looking for a ServiceNow Consultant (FSM) on a freelance position to join one of our exciting IT Consulting clients.


    Responsibilities

    • Lead and design solutions within an architectural framework in collaboration peers and Development team.

    • Collaborate with technical teams to define standards and best practice for customisation and integration of ServiceNow platform.

    • Translate business process requirements from Product owners into technical designs.

    • Advize, qualify and question customer requirements, especially in complex projects and in the case of unclear customer requirements.

    • Oversee the implementation of new features, modules and enhancements.

    • Able to communicate complex issues with stakeholders and technical staff.



    Skillset

    • 4+ years of experience of ServiceNow development and implementation.

    • 4+ years of experience in delivering Integrations within the ServiceNow platform.

    • Demonstrable experience of implementing multiple applications in ServiceNow including ITSM and FSM.

    • Thorough understanding of ITIL processes, such as Incident, Problem, Configuration management and Change management.

    • Experience of developing custom applications in ServiceNow .



    Please get in touch ailsa@alldus.com.

  • Our client, a Fortune 500 company, is hiring a ServiceNow FSM Business Process Consultant to join the team remotely on a contract basis. The successful candidate will be instrumental in driving digital transformation and achieving business outcomes through the effective delivery of field service solutions on the ServiceNow platform.


    Responsibilities

    • Collaborate directly with customers to understand their strategic goals and how the organization’s solutions can support them.

    • Lead workshops to define, re-engineer and optimize business processes for ServiceNow Field Service Management (FSM) implementations.

    • Analyze customer objectives and challenges to deliver targeted, high-impact recommendations.

    • Develop detailed documentation, including process designs, use cases and stakeholder roles.

    • Identify opportunities for process improvement and recommend data-driven solutions with clear benefits and risks.

    • Present insights and strategic recommendations aligned with business objectives and transformation goals.

    • Define and recommend KPIs and metrics to measure the impact of FSM solutions and drive continual service improvement.

    • Deliver transformation roadmaps to accelerate adoption and maturity of Enterprise Service Management.

    • Create and present tailored proposals incorporating ServiceNow products and services.

    • Collaborate with internal ServiceNow teams to share best practices and provide thought leadership.



    Skillset

    • Demonstrated experience in business process consulting, with a focus on Field Service Management and/or the ServiceNow platform.

    • Skilled in facilitating workshops, producing clear documentation and engaging effectively with stakeholders at all levels.

    • Proven track record of translating complex business needs into practical, technology-driven solutions.

    • Customer-centric approach with a strong emphasis on delivering tangible, measurable outcomes.

    • Exceptional communication, teamwork and organizational abilities.

    • Comfortable navigating and adapting within a dynamic, fast-changing technology environment.

  • Our client, an innovative Fortune 500 Company, are hiring a ServiceNow FSM Architect to join their team in New York on a contract basis. The successful candidate will act as the technical lead on ServiceNow Field Service Management (FSM) projects, driving the delivery of high-quality solutions that meet client requirements and adhere to industry best practices.


    Responsibilities

    • Serve as the primary technical lead on ServiceNow FSM projects, representing the development team to clients.

    • Uphold high standards for technical deliverables, ensuring they are consistent and of superior quality.

    • Design and architect robust ServiceNow solutions tailored to address complex business challenges.

    • Interpret client requirements and develop scalable, sustainable technical implementations.

    • Manage story estimation, guide backlog refinement and oversee delivery timelines.

    • Lead onboarding sessions with new clients by facilitating sprint reviews and demonstrations.

    • Work closely with Engagement Managers to control scope and proactively resolve technical roadblocks.

    • Provide guidance and mentorship to developers, consultants and fellow architects on best practices and design strategies.

    • Explore and evaluate third-party and partner technologies for integration opportunities.

    • Drive ongoing improvements to technical delivery processes and overall service excellence.



    Skillset

    • Bachelor’s degree in Computer Science, Information Technology or related.

    • Minimum of 5 years’ experience working with the ServiceNow platform.

    • ServiceNow Certified System Administrator certification is required. ServiceNow Certified Implementation Specialist for FSM is highly desirable.

    • Proven track record of successfully implementing FSM solutions in client-facing environments.

    • Solid understanding of integration protocols and technologies such as SSO, SAML, REST, LDAP and JDBC.

    • Skilled in JavaScript development within the ServiceNow platform, including use of business rules, client scripts and UI components.

    • Hands-on experience with Agile/Scrum methodologies, including team leadership and backlog management.

    • Capable of leading and coordinating complex technical projects with multiple stakeholders and moving parts.

    • Excellent communication, leadership and consulting abilities with a focus on delivering client value.

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