ServiceNow Architect HRSD & LSD Jobs

• Take the lead in delivering and supporting all technical components of complex ServiceNow implementations.
• Offer expert guidance on ServiceNow architecture, ensuring alignment with industry best practices.
• Guarantee compliance with relevant standards, including FedRAMP and DoD IL-4/IL-5.
• Collaborate with distributed Agile teams, contributing to key project deliverables such as documentation, testing and training.
• Build scalable, high-quality solutions leveraging the company’s established methodologies.
• Identify and develop reusable components and innovative approaches to streamline future projects.
• Maintain up-to-date knowledge of the ServiceNow platform and actively support their internal knowledge-sharing and thought leadership initiatives.

• Active Secret Security Clearance (or higher).
• Required certifications: ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist – HRSD.
• At least five years’ hands-on experience in ServiceNow implementation.
• Proven expertise in HR Service Delivery (HRSD) with proficiency in at least one additional ServiceNow module such as IRM, WSD, LSD or ITSM.
• Strong background in Agile methodologies, particularly within remote or virtual teams.
• Completion of Legal Services Delivery (LSD) Essentials training, with implementation experience a bonus.
• Knowledge of enterprise-level service workflows, including areas like contracts, HR issues, privacy, and content review.
• Additional certifications (e.g., ServiceNow Certified Application Developer) are a plus.
• Advanced skills in JavaScript and ServiceNow scripting.
• Exceptional communication abilities and experience working in client-facing roles.

Our client, a global Healthcare organization, are hiring a Secret Cleared ServiceNow Architect with experience in HRSD (Human Resources Services Delivery), WSD (Workplace Service Delivery) and/or Legal Services Delivery (LSD) to support a government agency LSD implementation.  


Responsibilities

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.

• Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.

• Ensure compliance with relevant standards (e.g., FedRAMP, DoD IL-4/IL-5).

• Collaborate with virtual functional teams and lead technical solution design sessions to achieve project goals and produce a variety of high-quality deliverables.

• Contribute on multiple Agile engagements, utilizing the company's methodology and tools to enhance project efficiency.

• Demonstrate flexibility by delivering on a variety of project roles including documentation, testing and training.

• Innovate and identify solutions that can be reused on future engagements.

Skillset

• Active Secret Security Clearance or higher is required.

• 5 years of experience implementing ServiceNow.

• Implementation experience and comprehensive understanding of HRSD.

• Required Certifications: ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist - HRSD 

• Demonstrated experience in at least one other area of ServiceNow, such as IRM, WSD, LSD or ITSM. 

• Minimum of Legal Services Delivery Essentials training completion with experience preferred with LSD implementation. 

• Preferred experience in enterprise legacy service workflows, including with contracts, privacy or HR issues, content review etc.  

• Additional ServiceNow certifications, such as ServiceNow Certified Application Developer, other platform CIS.

• Strong proficiency in JavaScript and ServiceNow scripting

• Experience with Government contracts and implementations is a plus.