ServiceNow SPM Developer

Our client, a global IT Consulting firm, is hiring a Senior ServiceNow Developer to join the team in New York on a contract basis. The successful candidate will be integral to all stages of the software development lifecycle, including estimating, designing, implementing, testing, deploying and providing ongoing support for client applications.

Responsibilities

• Engage actively in technical planning and requirements gathering sessions.
• Design, develop, test, debug and document software solutions.
• Maintain compliance with established development processes and industry standards.
• Build and deploy applications on the ServiceNow platform, specialising in SPM and ITSM modules.
• Collaborate and communicate effectively with colleagues of varying skill levels to achieve project goals.

Skillset

• Bachelor’s degree in Management Information Systems, Computer Science, Engineering or similar.
• Minimum of 5 years of hands-on ServiceNow development experience.
• Proven expertise implementing multiple SPM modules, including Demand, Strategy & Goal Setting, Capacity Planning and Project Management.
• Strong experience configuring ITSM modules such as Incident, Request, Problem and Change Management, including Major Incident knowledge.
• Solid understanding of CMDB (Configuration Management Database).
• Proficiency with Glide API and JavaScript on the ServiceNow platform.
• Experience integrating ServiceNow with external systems using REST and SOAP APIs.
• Skilled in creating dashboards and reports with Performance Analytics and Platform Analytics.

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