IRM Solution Architect

Contract Job Opportunity: IRM Solution Architect – ServiceNow (Remote, Germany-based)
Location: Remote (Germany-based) with monthly travel to Zurich (expenses covered)
Contract Type: Freelance / Contract
Start: ASAP
Industry: Financial Services (Banking)
Duration: Long-term engagement
 

We are looking for a seasoned ServiceNow IRM Solution Architect to support the delivery of a high-impact Operational Risk Management (ORM) program for a leading Swiss bank. This is a contract role for a senior-level consultant capable of driving solution design, stakeholder engagement, and agile delivery within the IRM space.
 

 
About the Role
As a key advisor and delivery lead, you will help the client implement and optimize ServiceNow’s Integrated Risk Management (IRM) module, with a core focus on Operational Risk. This role blends deep functional knowledge, architectural insight, and agile project delivery practices.

Responsibilities

• Process Advisory & Best Practices
  Guide and advise on IRM process design, especially where client needs diverge from ServiceNow out-of-the-box (OOTB). Recommend optimal, scalable solutions aligned with platform and industry best practices.
• Solution Design & Architecture
  Lead the architecture and mid-level design of ORM features, ensuring sustainability and alignment with the client’s risk framework.
• Agile Delivery & Backlog Management
  • Collaborate closely with product owners and stakeholders
  • Shape and manage the product backlog
  • Define and estimate user stories
  • Support sprint planning and defect resolution
• Implementation & Deployment
  Drive deployments into higher environments (UAT, Production), ensuring well-documented and validated releases.
• Stakeholder Engagement & Change Management
  Act as a trusted advisor to business and IT:
  • Communicate and defend solution design
  • Drive alignment to ServiceNow IRM best practices across risk scoring, control monitoring, issue management, and compliance
• Team Enablement
  Support internal delivery teams, mentoring junior consultants and developers where needed.

 Requirements

• Strong expertise in ServiceNow IRM, particularly in Operational Risk Management
• ServiceNow Risk Certifications are essential
• Proven experience in Solution Architecture and Agile delivery
• Strong client-facing communication and stakeholder engagement skills
• Comfortable advising and working at senior levels within financial institutions
• Based in Germany, with ability to travel to Zurich once per month (fully expensed)

Seniority Level
This is a senior-level role, replacing a capability lead within the current program. We’re looking for someone who can work independently and lead both client interactions and delivery direction.

Ready to step into a lead IRM role with a top-tier financial client?
Apply now or reach out directly to learn more.

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