ServiceNow HRSD Business Process Consultant

New York

ServiceNow

Contract

ServiceNow HRSD Business Process Consultant
Location: New York (Hybrid)
Contract: 6-12 months (possible extension).
Start Date: October 2025

Our client, a global business consulting firm, are hiring a ServiceNow HRSD Business Process Consultant to join the team on a contract basis. The successful candidate will act as a liaison between HR stakeholders and technical teams, helping to define, design, implement and optimize HR Service Delivery (HRSD) processes on the ServiceNow platform.

Responsibilities

Lead discovery and design workshops with HR stakeholders to assess current HR service delivery, processes, pain points and future-state requirements.
Map and analyze existing business processes and perform gap analysis between “as-is” and “to-be” states.
Capture requirements and translate them into user stories and acceptance criteria.
Define HR-specific workflows, including case management, employee document management, lifecycle events and knowledge management.
Configure and optimize ServiceNow HRSD modules, such as HR Case Management, Employee Service Center, Employee Document Management, Knowledge Management and Portal/User Experience.
Oversee and guide integrations between ServiceNow HRSD and external systems, including HRIS and Learning Management systems.
Develop or update reports, dashboards, KPIs, and performance analytics linked to HR processes.
Support testing (unit and UAT), deployment, change management, training and post-implementation activities.
Ensure best practices, data integrity, compliance and a user-centered design approach.
Manage stakeholder relationships, set expectations and communicate progress, risks and trade-offs effectively.

Skillset

Minimum of three years hands-on experience with ServiceNow HRSD modules.
Strong understanding of HR processes and service delivery, including HR Case Management, Lifecycle Events, Employee Experience, and HR Shared Services.
Proven business analysis skills such as requirements gathering, process mapping, gap analysis, and translating business needs into technical specifications or user stories.
Experience configuring ServiceNow workflows, UI policies, business rules and scripting as required.
Experience with integrations and data flows between ServiceNow and external systems (e.g. HRIS, document management).
Certifications such as ServiceNow Certified System Administrator; ServiceNow HRSD or HR-Suite Implementation Specialist is a bonus.
Ability to manage multiple priorities under tight timelines.
Familiarity with Agile methodology and working in sprint cycles.
Excellent stakeholder engagement, facilitation and communication skills.