ServiceNow Series E208: ‘Revolutionizing Healthcare Outcomes with ServiceNow’ with enGen’s Scott Livingston

Welcome to episode 208 in our ServiceNow series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Scott Livingston, Director, IT Service Strategy, Transition and Improvement at enGen. Founded in 2014, enGen – a subsidiary of Highmark Health – transforms healthcare through technology-driven operations. Serving over 11 million members, it integrates people, processes and systems via its TechOps approach. Its platforms, including the EHS administrative system, Predictal™ care management and Providius provider tools, enhance efficiency, improve outcomes and simplify the healthcare experience.

Scott is an accomplished IT executive leading a 115-person international Platform and Service Management organization with a ~$14M annual budget. He drives strategic initiatives across Service Management, including generative AI adoption, ServiceNow ITSM/ITOM implementation and ITSM analytics. Known for building strong stakeholder relationships, Scott delivers operational efficiency, cost savings and measurable business value by aligning technology, strategy and high-performing teams to organizational objectives.

In the episode, Scott discusses:

His journey as an IT leader blending service management with healthcare technology

Choosing ServiceNow for innovation, scalability, and future readiness

Pursuing zero service desk and zero incident vision

Their rapid ServiceNow adoption, now advancing with generative AI

Balancing self-implementation with a strong partner collaboration for growth

Investing in AI-driven automation to transform healthcare efficiency and outcomes

To find out more about all the great work happening at enGen, check out the website www.goengen.com or follow them on LinkedIn and X @enGenHealthtech. You can also connect with Scott directly on LinkedIn.

If you’re interested in exploring the latest ServiceNow opportunities, check out our live vacancies or upload your resume today to keep up to date with all the latest opportunities.

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