Business Process Consultant

Fairfax, Virginia

ServiceNow - Business Analyst / Process Consultant

Contract

Our client, an IT Services firm driving innovation in the federal government industry, are hiring a ServiceNow Business Process Consultant to join the team on a contract basis in Virginia. The successful candidate will take on a diverse range of responsibilities, including analyzing business processes, conducting market research, integrating technology solutions, responding to RFPs and supporting sales lead development.

Responsibilities

Deliver strategic guidance to clients on best practices for streamlining and optimizing business processes.
Define and document workflows, governance models, tools, key performance indicators (KPIs) and reporting structures to support enterprise-wide initiatives.
Design process models and pinpoint areas for improvement using recognized industry frameworks and methodologies.
Oversee requirement management throughout the full system development life cycle (SDLC), including cross-platform risk analysis.
Develop comprehensive documentation, including flowcharts and diagrams, utilizing tools such as Visio and Navvia.
Lead and facilitate collaborative requirements-gathering sessions, translating business needs into well-structured user stories for validation with stakeholders.
Guide Agile practices by organizing and leading sprint planning, backlog refinement, daily standups, sprint reviews and retrospectives.
Create and present training materials and user guides to drive adoption and effective use of new systems or processes.
Manage project coordination activities, including scheduling meetings, preparing agendas and tracking action items.
Contribute to strategic planning efforts by analyzing trends, recommending system enhancements and executing change initiatives.

Skillset

Minimum of 3 years of proven experience as a Business Analyst or Business Process Consultant.
Bachelor’s degree in Computer Science or a related field.
Proficient in tools such as SharePoint, Visio, Adobe Acrobat X and Navvia.
Solid understanding and practical experience with Agile methodologies.
Working knowledge of industry frameworks including Cobit, ISO 20000/27000, CMMI, FITARA, HiTrust, and FISMA/FedRamp.
PMP certification and ITIL v3 certification is a plus.
Strong skills in facilitation, analysis and problem-solving.
Excellent written and verbal communication skills.