ServiceNow Solution Consultant – German Speaking

Our client, a ServiceNow specialist consulting firm, are seeking an experienced ServiceNow Business Analyst / Solution Consultant to join our team. The successful candidate will play a key role in documenting Agile epics and user stories, as well as designing solutions and supporting the successful implementation of ServiceNow modules.

Responsibilities

• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

• Document Agile epics, user stories and technical workflows.

• Configure and optimize ServiceNow modules including Catalog Builder, Flow Designer, Integration Hub and Service Portal.

• Support integrations using REST APIs and other techniques.

• Ensure data quality and alignment with ServiceNow CSDM, CMDB and Asset Management best practices.

• Contribute to knowledge base improvements, AI search and incident/problem/case management processes.

• Work independently and in cross-functional teams, providing expertise and guidance on ServiceNow solutions.

Skillset

• Proven experience with ServiceNow as a Business Analyst or Solution Consultant.

• Strong analytical and business process expertise with data analysis skills.

• Proficiency in technical documentation and Agile methodologies.

• Strong communication skills in English and German.

• Hands-on experience with ServiceNow modules and integration techniques.

• ServiceNow Certified Implementation Specialist (CIS) – ITSM is a bonus.

• ITIL Foundation or other relevant certifications is a plus.

54458