ServiceNow Technical Consultant

Santa Clara, California

ServiceNow

Contract

ServiceNow Technical Consultant – HRSD (Employee Relations & Grievance Focus)
Location: Remote
Employment Type: Contract

Our client, a global tech organization, are hiring a ServiceNow Technical Consultant with skills in HRSD to join the team remotely on a contract basis. The successful candidate will play a key role in designing, configuring and implementing HRSD solutions that enhance the employee experience and streamline HR case management, investigations and compliance workflows related to employee relations.

Responsibilities

Design, configure and customize ServiceNow HRSD solutions with a focus on Employee Relations, Investigations and Grievance processes.
Translate business requirements into scalable and efficient ServiceNow solutions aligned with HR policies and compliance standards.
Implement and optimize case management, document management, employee data security and workflow automation within the HRSD module.
Develop and maintain HRSD scoped applications, flows, business rules, client scripts and integrations using ServiceNow Studio, Flow Designer and IntegrationHub.
Integrate ServiceNow with third-party HR systems (e.g. Workday, SAP SuccessFactors or Oracle HCM) for seamless data exchange and case synchronization.
Ensure data integrity, security and adherence to role-based access controls (RBAC), especially for sensitive ER/Grievance data.
Work closely with HR Business Partners, Employee Relations specialists and Legal teams to understand grievance handling and investigation workflows.
Partner with HRIS and IT teams to ensure end-to-end solution delivery and alignment with organizational goals.
Conduct workshops, demos, and user training sessions to promote adoption and understanding of HRSD features.
Identify opportunities for process improvement, automation and reporting enhancement in HRSD.

Skillset

Minimum of 5 years of hands-on experience in ServiceNow development and configuration, with at least 2 years in HRSD.
Strong expertise in HR Case Management, Employee Relations and Grievance processes.
Experience implementing or supporting HRSD Employee Relations or Employee Relations Center of Excellence (COE).
Proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies and Service Portal configuration.
Experience integrating ServiceNow with HRIS systems such as Workday, SAP SuccessFactors or Oracle HCM.
Understanding of data privacy, confidentiality and compliance standards related to employee relations.
ServiceNow Certified System Administrator (CSA) required HRSD Implementation Specialist certification required.
Excellent communication, stakeholder management and documentation skills.