ServiceNow ITAM (SAM) Consultant

Frankfurt, Rheinland-Pfalz

ServiceNow - Consultant

Contract

ServiceNow ITAM (SAM) Technical Consultant – Retail
Project Duration: 3 months (initial engagement, extension possible)
Location: Remote (EU required)
Start Date: ASAP
Language: English (German language a plus)

Our client, a global IT Company, are hiring a hands-on ServiceNow ITAM Technical Consultant with experience implementing SAM Pro in complex environments. You will be responsible for the technical delivery of SAM features for a major retail customer, ensuring coverage across a diverse footprint of store devices, back-office systems and third-party tools.

Responsibilities

Implement and configure ServiceNow SAM Pro features including normalization, reconciliation and publisher packs.
Integrate with discovery sources such as SCCM, Flexera or native ServiceNow Discovery across retail infrastructure.
Script and configure license metrics, entitlements and rules tailored to retail software usage patterns.
Address software licensing complexities across high-volume, distributed endpoints (e.g., POS systems, kiosks, endpoints).
Collaborate with the solutions consultant and retail business teams to ensure seamless deployment.

Skillset

Strong technical implementation experience with ServiceNow SAM Pro, including real-world project delivery.
Experience working with software asset data from distributed systems and large device inventories.
Proficient in ServiceNow scripting, Flow Designer and IntegrationHub.
Understanding of ServiceNow Discovery, CMDB structure, and SAM-related integrations.
Retail project experience is a strong plus.