Customer Success Manager

Dublin

Data Skills and Specializations

Permanent

Our client, an AI-driven organisation, is hiring a Customer Success Manager to support its expanding customer base in Ireland. The successful candidate will cultivate strong client relationships, drive the successful adoption of AI solutions and ensure the delivery of meaningful, measurable business outcomes.

Responsibilities

Serve as the main point of contact for customers following the sale of products and services.
Promote product adoption and ensure clients realise their intended outcomes.
Work closely with technical teams to troubleshoot issues and deliver effective, timely solutions.
Track customer health indicators and proactively address any potential risks.
Identify opportunities for upselling and cross-selling that align with customer objectives.
Share clear, actionable feedback with product teams to drive ongoing improvements.

Skillset

Excellent communication skills with the ability to build and maintain strong relationships.
Experience with SaaS or AI-powered solutions is a bonus.
Capable of grasping technical concepts and conveying them clearly to business stakeholders.
Strong analytical and problem-solving abilities.
Solid project management skills and strong organisational capability.
A customer-focused mindset with a commitment to delivering meaningful value.