HR & AI ServiceNow Consultant

HR & AI ServiceNow Consultant
Location: Remote
Contract: Part-time (2 days per week)
Rate: Competitive, dependent on experience

Our client, a global tech organization, is hiring an ServiceNow HR & AI Consultant to join the team remotely on a part-time contract. The successful candidate will support the enhancement and optimization of the ServiceNow HR platform, playing a key role in improving HR Service Delivery processes and ensuring solutions align with business requirements and ServiceNow best practices.

Responsibilities

• Configure, enhance and support the ServiceNow HRSD module in line with organisational needs.

• Work closely with HR and IT stakeholders to gather requirements and translate them into effective functional solutions.

• Drive continuous improvement across HR Service Delivery processes, including Employee Centre Pro.

• Design, build and manage workflows, service catalogue items, case management solutions and knowledge content.

• Perform system testing, deliver user training and provide post-implementation support.

• Ensure all developments adhere to ServiceNow best practices and internal governance standards.

Skillset

• Proven experience in the implementation and ongoing support of ServiceNow HR Service Delivery (HRSD).

• ServiceNow certification (e.g. Certified Implementation Specialist – HRSD) is highly desirable.

• Strong knowledge of HR processes and key ServiceNow HRSD functionality, including case management, lifecycle events and Employee Centre.

• Hands-on experience with ServiceNow integrations, reporting and dashboard development.

• Excellent communication skills, with the ability to collaborate effectively in a fully remote working environment.

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