ServiecNow Administrator

Our client, a leader in the banking industry, is hiring a ServiceNow Administrator to join the team on a contract basis in California. The successful candidate will be responsible to manage, configure, and optimize the ServiceNow platform, supporting teams and enhancing IT service delivery.

Responsibilities

• Manage and maintain the ServiceNow platform, including user access, roles, groups and permissions.

• Configure and oversee ServiceNow modules such as Incident, Problem, Change, Request and Knowledge.

• Monitor system performance, resolve issues, and ensure platform reliability and stability.

• Apply updates and patches, coordinating with stakeholders during version upgrades.

• Develop and maintain documentation for configurations, workflows, and procedures.

• Provide technical support and training to end users and stakeholders.

• Work closely with developers and leadership to implement new features and platform enhancements.

• Enforce platform governance to ensure compliance with internal policies and standards.

Skillset

• Bachelor’s degree in Computer Science or similar.

• Minimum of 2 years’ experience in ServiceNow platform administration.

• Certifications such as ITILv4, ServiceNow CSA or Certified Implementation Specialist are a big plus.

• Solid understanding of ServiceNow administration and modules, including ITSM, ITOM and/or ITAM.

• Knowledge of ITIL v4 framework and industry best practices.

• Strong analytical and problem-solving abilities, with keen attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong communications skills with ability to effectively manage both technical and non-technical stakeholders.

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