Platform Engineer

San Francisco, California

Software Engineering

Permanent

Our client, a growing Agentic AI-driven startup, is hiring a Platform Engineer to join the team in San Francisco. The successful candidate will take ownership of the reliable operation, deployment and continuous improvement of the platform across all product lines, including SaaS and customer self-hosted environments.

Responsibilities

Deploy, manage and continuously upgrade platform environments across SaaS and customer-hosted infrastructure.
Monitor deployments, proactively identify issues and implement effective solutions before they impact customers.
Provide technical support to customers, including troubleshooting, customization and tailored solutions.
Develop and improve internal processes for software releases, platform operations and customer support.
Build internal tools that improve troubleshooting, automation and day-to-day operational efficiency.
Participate in on-call rotations and lead production incident response through to resolution.
Collaborate with engineering and customer-facing teams to enhance platform reliability, performance and overall user experience.

Skillset

Strong Linux troubleshooting and debugging skills, with the ability to diagnose and resolve complex system-level issues.
Deep understanding of Linux systems, including cgroups, filesystems, processes and container technologies.
Hands-on experience with Kubernetes, including workloads, networking, volumes, ConfigMaps and Secrets.
Experience working with major cloud platforms such as AWS, GCP, Azure or OCI, alongside Terraform.
Solid understanding of software deployment, release management and operational processes.
Knowledge of distributed systems, networking and security fundamentals.
Proficiency with Linux tools and technologies including Bash, SSH, jq, curl, TCP/UDP, Unix sockets, ps, strace and /proc.
Familiarity with Go and TypeScript, with the ability to work across multiple programming environments.
Experience working with infrastructure and services such as Redis and MongoDB.
Excellent communication, customer service and problem-solving skills.