CSM/FSO Developer

Our client, a leading Digital Transformation services company, is hiring a ServiceNow CSM/FSO Developer to join the team remotely in Canada on a contract basis. The successful candidate will be responsible for designing, developing, configuring and enhancing ServiceNow solutions, with a strong focus on Customer Service Management (CSM) and Field Service Operations (FSO).

Responsibilities

• Develop, configure and customize solutions across ServiceNow CSM and FSO.

• Design and implement workflows, automations, enhancements and integrations.

• Translate business and technical requirements into scalable ServiceNow solutions.

• Perform hands-on development, configuration, testing and deployment.

• Troubleshoot platform issues and provide ongoing production and post-release support.

• Collaborate with stakeholders, business users and technical teams throughout the development lifecycle.

• Ensure solutions align with ServiceNow best practices, development standards and platform architecture.

• Create and maintain technical documentation for solution designs, configurations and development changes.

Skillset

• Minimum of 5 of hands-on experience developing and configuring ServiceNow CSM solutions.

• Proven expertise working with ServiceNow Customer Service Management (CSM).

• Hands-on experience with ServiceNow Field Service Operations (FSO).

• Strong knowledge of ServiceNow architecture, development frameworks and platform best practices.

• Experience delivering end-to-end solutions across the software development lifecycle.

• Proficiency building workflows, automations, business rules and custom platform enhancements.

• Excellent communication skills with the ability to collaborate across technical and business teams.

• Experience integrating ServiceNow using REST/SOAP APIs and third-party applications is a plus.

• Familiarity with ITSM, CMDB and ServiceNow service management processes is an advantage.