ServiceNow HAM/Sam Developer

Our client, a leading IT Services organization, is hiring a ServiceNow HAM/SAM Developer to join their team in Virginia on an initial six-month contract.  The successful candidate will help deliver and develop ServiceNow ITOM Visibility, CMDB, SAM Pro and HAM Pro, taking ownership of platform enhancements, automation and continuous improvement.

Responsibilities

• Work alongside the implementation partner to deliver ITOM Visibility, CMDB, SAM Pro and HAM Pro.

• Serve as a technical SME, leading discussions with vendors, implementation partners and business stakeholders.

• Design, configure and maintain ServiceNow applications, workflows and automation.

• Own enhancements and new requests from requirements gathering through testing and deployment.

• Build and maintain enterprise integrations using IntegrationHub, REST and SOAP APIs.

• Strengthen asset lifecycle management, CMDB data quality and governance through CSDM and ITAM best practices.

• Oversee day-to-day platform operations, troubleshooting issues and maintaining platform health.

• Develop technical documentation, operational runbooks and reusable knowledge resources.

• Mentor team members and define development and administration standards.

Skillset

• At least 10  years’ IT experience, including a minimum of 5 years in hands-on ServiceNow development and administration.

• A proven track record of delivering enterprise ServiceNow implementations and providing ongoing operational support.

• ServiceNow CSA, CIS-HAM and/or CIS-SAM, and ITIL Foundation v3 or v4 certifications.

• Strong knowledge of CMDB, ITOM Visibility/Discovery, ITAM, HAM Pro, SAM Pro and ITSM.

• Practical experience with Service Catalog, Workspaces, Flow Designer and IntegrationHub.

• Strong JavaScript development skills, with experience across Business Rules, Script Includes, Client Scripts, UI Policies and ACLs.

• Experience developing and maintaining REST and SOAP integrations.

• Confident stakeholder communication, with the ability to manage vendors, lead technical discussions and translate business needs into solutions.

• A proactive, independent approach to owning initiatives, resolving technical issues and improving platform capabilities.

• Exposure to CSDM, Service Mapping, Employee Center, Platform Analytics, Azure/AWS integrations, source control or CI/CD would be an advantage.