Forward Deployed Engineer/Deployment Strategist

Our client, a venture-backed AI startup, is hiring a Forward Deployed Engineer to join their team in New York or San Francisco. The successful candidate will partner with customers to understand their operational needs, develop tailored technical solutions and use their feedback to guide platform improvements.

Responsibilities

• Engage with customers remotely and on-site to understand their workflows, operational challenges and technical needs.

• Build and deploy software that helps users overcome investigative and evidence management challenges.

• Develop tailored integrations, analyses and tools to meet specific customer requirements.

• Translate user problems into practical, working software solutions.

• Convert customer feedback into code improvements, product recommendations and actionable development requirements.

• Partner with engineering colleagues to inform product priorities and improve platform capabilities.

• Own technical delivery from initial discovery through implementation and ongoing refinement.

• Travel to customer sites as required, accounting for approximately 25-75% of the role.

Skillset

• Strong software development skills, with the ability to solve complex problems through practical engineering.

• Experience engaging directly with customers to understand their needs and address technical challenges.

• An adaptable approach to building tailored tools, one-off analyses and customer integrations.

• Sound product judgement and the ability to turn user feedback into meaningful software improvements.

• Clear communication skills, with confidence explaining technical concepts to non-technical audiences.

• The ability to own projects, make informed decisions and deliver in a fast-paced startup.

• Confidence working through unclear requirements and unfamiliar technical challenges.

• A curious, hands-on mindset, with a willingness to experiment and develop new solutions.

Benefits

• Salary: $130k – $215k

• Equity.

• Comprehensive benefits backage.