Welcome to the seventh episode in our very special ServiceNow series of the AI in Action podcast, the show where we break down the hype and explore the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.
Powered by Alldus International, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI in the United States and Europe.
Today's guest is Rich Jones, Director of IT Service Management at Madison Square Garden Company in New York. Rich is a Dynamic leader specializing in building high performing teams and processes across a variety of IT disciplines. With expertise in creating and integrating IT Service Management and Product Ownership with Business Operations, Rich has a strong background in IT Service Design, Service Transition and Service Operation, Change and Release Management, Project Management, IT Operations Management and DevOps.
MSG Entertainment is a world leader in live experiences with a portfolio of iconic venues that includes: New York’s Madison Square Garden, Hulu Theater at MSG, Radio City Music Hall and Beacon Theatre and The Chicago Theatre. With flexible seating capacities and configurations from 2,800 to 21,000, their diverse collection of venues enables them to showcase a variety of acts and events. In addition, MSG Entertainment is building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian.
In the episode, Rich will discuss:
Exciting projects he is working on, including The Sphere
The importance of IT Service Management
The benefits of ITSM with ServiceNow
Key messages he delivers to stakeholders looking to embrace innovation
Building the right foundations for success
Key points when starting your ITSM journey
Top tips on moving into a leadership role in the field
What did you think of Rich's podcast? Where do you see the future of the ServiceNow platform and Digital Transformation heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.
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