ServiceNow Architect

Cambridge, Massachusetts

  ServiceNow - Architect

Contract

Job Title: ServiceNow CSM Architect
Location: Remote
Employment Type: Contract

Our client, an elite ServiceNow partner, are hiring an experienced ServiceNow CSM (Customer Service Management) Architect to design and implement scalable, high-quality ServiceNow CSM solutions. This role will involve working closely with cross-functional teams, guiding clients through the implementation of customer service solutions, and ensuring alignment with best practices and business objectives.

Responsibilities

  • Design and lead the end-to-end implementation of ServiceNow CSM solutions based on customer requirements.

  • Work with stakeholders to understand their needs and translate them into system requirements.

  • Provide technical leadership and expertise on ServiceNow CSM best practices, modules, and integrations.

  • Develop and document solution designs, workflows, and user stories to support the development and deployment process.

  • Collaborate with development teams to customize ServiceNow applications, ensuring a seamless user experience.

  
Skillset

  • Minimum of five years of experience working with ServiceNow, including deep expertise in ServiceNow CSM.

  • Strong technical knowledge of ServiceNow platform architecture and modules (Incident, Request, Knowledge, Case Management, etc.).

  • Hands-on experience with ServiceNow development tools (Flow Designer, Studio, IntegrationHub, etc.).

  • Proven experience in designing, architecting, and deploying ServiceNow solutions in complex environments.

  • In-depth understanding of ITIL/ITSM principles and how they relate to ServiceNow CSM.

  • Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.

  • Ability to collaborate effectively with cross-functional teams and clients to deliver successful projects.

  • ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist (CIS) certifications are a plus.

49929